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M
mnickerson98
October 6, 2025
Question

Late Fee Tab

  • October 6, 2025
  • 1 reply
  • 4 views

I have the late fees option turned OFF for certain customers; however, QuickBooks Online still applies a late fee to overdue invoices for these customers. Is there some other setting, other than the setting in the Late Fees Tab for these customers< that needs to be set to fully turned OFF for this feature to stop adding late fees?  It is absolutely frustrating to have to go back into invoices to delete late fees for a customer that already has this Feature turned OFF. 

1 reply

J
Jayson_EQuickBooks Team
QuickBooks Team
October 6, 2025

I understand how challenging it can be when late fees apply to overdue invoices for certain customers, even after the option has been disabled for them, mnickerson98.

 

Since late fees still apply to customers who have the option turned off, I recommend reaching out to our Live Support Team, as they can securely access your account and investigate the issue you're experiencing, and help identify the root cause.

 

Here's how:

 

  1. On your QuickBooks account, navigate to the Help(?) icon.
  2. Go to the Search tab and enter a topic or keyword to activate the Contact Us button.
  3. Once done, click Contact Us.
  4. Then, choose your preferred method of connecting with our representatives.

 

To check for their support hours, please refer to this article: Get help with QuickBooks products and services.

 

Let us know if you have further questions or concerns about QuickBooks.

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