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BeerAndDonutz
September 6, 2024
Solved

Login to qbo.intuit.com Fails after Authentication

  • September 6, 2024
  • 2 replies
  • 46 views

Loging into https://qbo.intuit.com/ ,https://accounts.intuit.com/, and even through https://quickbooks.com fails, although I can login to this community and account management with no problem.  I'm able to enter my username and password, receive a text with validation code, enter the code, then the browser window shows a blank page with:

"Hmmm… can't reach this page"

"Check if there is a typo in app.qbo.intuit.com" and "DNS_PROBE_FINISHED_NXDOMAIN". 

 

I haven't been able to login to my online payroll account in a month as I first though their website was down. It's worked for me for years, then suddenly last month after Intuit updated their website, I can no longer login.  I've worked with support 4 times on the phone and even chat with no joy.  I've cleared cache, etc..., installed a new browser (Chrome), installed all Windows updates, rebooted, connected to networks in 3 different states, same issue every time.  Windows 10 with the latest Edge and Chrome browsers.

 

I'm hopeful someone from this community can shed light on this so I can once again access my online payroll data.

      Best answer by BeerAndDonutz

      Thank you for your response Clark; unfortunately, according to the link you provided in order to get to the Help menu I have to login, which I'm unable to do.  I'll just call the support number and go through this all over again.


      OMG, I finally got it to work!!  A login link on another community post worked, and it's below:

       

      https://c70.qbo.intuit.com/qbo70/login?webredir

       

      I hope this helps someone else or allows QB to fix the link issue!!

      2 replies

      B
      BeerAndDonutzAuthor
      September 6, 2024

      ...forgot to mention... I've tried incognito and private browsing mode in both browsers, and I've recovered my intuit account with support all to no avail.

      Clark_B
      Clark_BQuickBooks Team
      QuickBooks Team
      September 6, 2024

      I appreciate all your efforts in dealing with this, @BeerAndDonutz. I know how precious time is for you and the relevance of accessing your payroll account.

       

      It appears that you've contacted our support before, but the problem persists. While I would like to assist you with accessing your online payroll account, we're unable to check your account here in the Community space for security reasons.

       

      To assist you further, I'd still advise getting in touch with our support staff once again to follow up on your case and investigate the problem further. Follow the steps below to reach them:

       

      1. Sign in to your QuickBooks Online company.
      2. Go to Help.
      3. Select the Search tab, then choose Contact Us.
      4. Type in your issue or concern in the field.
      5. Hit Continue.
      6. Click the Chat or Callback option.

       

      For reference, check this article: QuickBooks Online Support.

       

      For future reference, you can check this article to help you manage your Intuit account: Manage your Intuit Account online.

       

      Please inform me of any developments, @BeerAndDonutz. If you have questions, feedback, or concerns about accessing your account, feel free to reach out to the Community. I'm here to help.

      B
      BeerAndDonutzAuthor
      September 6, 2024

      Thank you for your response Clark; unfortunately, according to the link you provided in order to get to the Help menu I have to login, which I'm unable to do.  I'll just call the support number and go through this all over again.

        M
        Mark E Mark
        June 24, 2025

        We (based in UK) are experiencing the exact same problem. Doesn't matter which machine, which network, which browser, getting logged out every day multiple times with the same message. We've been using Quickbooks for many years but not for much longer if this isn't fixed....

        Hmmm… can't reach this page

        Check if there is a typo in qbo.intuit.com.

        DNS_PROBE_FINISHED_NXDOMAIN
        Morgan_B
        Morgan_BQuickBooks Team
        QuickBooks Team
        June 24, 2025

        Thanks for joining this thread, Mark E Mark.

         

        I want to make sure you're able to get logged in and can stay logged in to your QuickBooks Online account.

         

        You may have done so already, but if not, a great place to start troubleshooting is to clear the browser cache just to rule that out. This can be done in just a few steps. Here's how in Chrome for example:

         

        1. At the top right, click More (three vertical dots).
        2. Click More tools and then Clear browsing data.
        3. At the top, choose a time range. To delete everything, select All time.
        4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
        5. Click Clear data.
         

        The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

         

        If the issue persists I recommend contacting the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at what could be causing this problem. They'll also be able to get this escalated for you if need be. The following link provides the steps to get in touch with the team: QuickBooks Online Support

         

        Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.

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