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mygraigslist
October 31, 2024
Question

Miles tracking not working since the beginning of October, app has full access, batt, location, snail, etc.

  • October 31, 2024
  • 3 replies
  • 58 views
No text available

3 replies

MsNorthPND1881
MsNorthPND1881QuickBooks Team
QuickBooks Team
October 31, 2024

Since you experienced this issue beginning of October. I'll route you to our support team so they can investigate mileage stopped working in QuickBooks Self-Employed (QBSE), Mygraigslist.

  

For now, it's best to contact our QuickBooks Support Team so they can investigate. Please keep an eye out and update your app once available. 

 

Here's how to connect with us:

 

  1. Go to (?) Help. This opens the QuickBooks Assistant window.
  2. If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. In the Type or Ask Something field, enter your inquiry.
  4. Press Enter on your keyboard to send it.

 

For a workaround, you can manually add the trip. To do so follow the steps below:

 

  1. Sign in to QuickBooks Online in a web browser.
  2. Go to Expenses, then Mileage.
  3. Select Add trip.
  4. Add the trip date, starting and ending locations, distance, and purpose.
  5. Select the vehicle you used.
  6. Click Save.

 

Also, I'll be sharing this link that will help you fix missing or inaccurate trips in QuickBooks:  Fix mileage tracking issues in the QuickBooks Online mobile app.

 

If you need further help with tracking your miles in QuickBooks, don’t hesitate to drop a comment below. I'm ready to assist you in getting everything sorted out. Best wishes.

jscottj34-gmail-
New Member
September 2, 2026

I am experiencing the same problem with Quick book self-employment mileage tracker.  I am a LYFT driver mileage tracking id VERY IMPORTANT I lost most of July and August. I check all setting to insure they were correct and they are. What am I doing wrong PLEASE help thank you!!

BabyBQuickBooks Team
QuickBooks Team
September 2, 2026

I hear you. In addition to the basic settings you've checked, the auto mileage tracking feature requires specific background permissions to prevent tracking interruptions. First, make sure your app is updated to the latest version on Android or iOS.

 

Since switching applications can interrupt mileage tracking, follow these steps to keep the app running in the background:

 

For Android

 

  1. Open Settings.
  2. Tap Location.
  3. Turn Use location on.

 

For iOS

 

  1. Go to Settings.
  2. Scroll down and select the QuickBooks app.
  3. Tap Location, then choose Always.
  4. Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
  5. Close your settings.
  6. If you see a message about background location use, select Always Allow.

 

Also, third-party antivirus, memory booster, or battery-saving apps can interfere with tracking. To prevent this, add the QuickBooks mobile app to your approved list on Android or to your whitelist on iOS.

 

For further troubleshooting steps, you can browse the following links for your specific device:

 

 

For your July and August missing trips, you can manually add them to ensure accurate records.

 

Feel free to reply if you have other questions.

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