Since the account has already been disconnected, the path forward is to reconnect it the same way you would set up any new bank connection.Reconnect the accountGo to Accounting, then Bank transactions.Select Connect account (or Link account, if you still have other accounts connected).Find your bank in the search bar, then select Continue.Sign in with your bank credentials, and complete any additional security checks your bank requires.Select the specific accounts you want to connect.Choose a date range for downloading transactions, then select Connect, then Done.Keep in mind transactions older than 90 days won't come through automatically once reconnected. You'll need to add those manually if you need them.If it still won't connect, or keeps dropping againTry signing in to QuickBooks through a private or incognito browser window and reconnecting again. This rules out a browser extension or cached sign-in as the cause of repeated disconnects.Resources:Disconnect accounts connected to online bankingConnect bank and credit card accounts to QuickBooks OnlineStill hitting a wall reconnecting? Let us know and we'll dig in further.

Thanks for providing the error message, gabriel. We'll share some insights about your bank connectivity concern. We can provide you with some troubleshooting steps so you can reconnect your bank in QuickBooks Online (QBO) as soon as possible. When a user encounters problems with QBO that appear to be browser-related, we recommend that they clean their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down. We recommend doing this on a private or incognito browser. Use these shortcut keys: Ctrl + Shift + N (Google Chrome) Ctrl + Shift + P (Firefox) Control + Option + P (Safari) Ctrl + Shift + P (Microsoft Edge) However, if the issue persists, we'd like to know the name of your financial institution and its specific error message. That way, we can check if there's an ongoing issue that keeps you from getting disconnected and unable to reconnect your bank. If everything is all good, you may check out some articles below for future reference: Categorize and match online bank transactions in QuickBooks Online Reconcile an account in QuickBooks Online Learn the reconcile workflow in QuickBooks Please tap the Reply button if you have additional information or clarification about managing your bank in QuickBooks. We'll be right here. Take care always!

Solved

My bank account keeps disconnecting and now won't reconnect after I unlinked it. What can I do?

Forum|Forum|3 years ago
August 11, 2023
5 replies
43 views

No text available

QuickBooks Online

Best answer by Emma_P

Since the account has already been disconnected, the path forward is to reconnect it the same way you would set up any new bank connection.

Reconnect the account

Go to Accounting, then Bank transactions.
Select Connect account (or Link account, if you still have other accounts connected).
Find your bank in the search bar, then select Continue.
Sign in with your bank credentials, and complete any additional security checks your bank requires.
Select the specific accounts you want to connect.
Choose a date range for downloading transactions, then select Connect, then Done.

Keep in mind transactions older than 90 days won't come through automatically once reconnected. You'll need to add those manually if you need them.

If it still won't connect, or keeps dropping again

Try signing in to QuickBooks through a private or incognito browser window and reconnecting again. This rules out a browser extension or cached sign-in as the cause of repeated disconnects.

Resources:

Disconnect accounts connected to online banking

Connect bank and credit card accounts to QuickBooks Online

Still hitting a wall reconnecting? Let us know and we'll dig in further.

G

GebelAlainaM

QuickBooks Team

Thanks for providing the error message, gabriel. We'll share some insights about your bank connectivity concern. We can provide you with some troubleshooting steps so you can reconnect your bank in QuickBooks Online (QBO) as soon as possible.

When a user encounters problems with QBO that appear to be browser-related, we recommend that they clean their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down. We recommend doing this on a private or incognito browser. Use these shortcut keys:

Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Ctrl + Shift + P (Microsoft Edge)

However, if the issue persists, we'd like to know the name of your financial institution and its specific error message. That way, we can check if there's an ongoing issue that keeps you from getting disconnected and unable to reconnect your bank.

If everything is all good, you may check out some articles below for future reference:

Please tap the Reply button if you have additional information or clarification about managing your bank in QuickBooks. We'll be right here. Take care always!

Fiat Lux - ASIA

Level 14

@gabrielalfaro32-

Try opening your QBO account on any private/incognito browser.

M

MrBojanglez

I found the fix FINALLY! You have to contact your bank and make sure you have the option to allow a connection to a 3rd party financial planning tool turned on. I have HUNTINGTON BANK. Called customer service and they had me sign on using the web version. There was a setting in my profile to allow my account to connect. It doesn’t unlink anymore.

It’s weird though because I’ve had my account connected to other stuff for like ever.

Morgan_B

QuickBooks Team

Thanks for joining this thread, MrBojanglez.

I appreciate you sharing this info here in the Community. This will be really helpful for others who find themselves in a similar situation. That's what makes this space so great - fellow QuickBooks users helping each other with day to day use and know how.

You know where to come if you ever need a hand in the future.

Emma_P

Answer

Community Manager

Since the account has already been disconnected, the path forward is to reconnect it the same way you would set up any new bank connection.

Reconnect the account

Go to Accounting, then Bank transactions.
Select Connect account (or Link account, if you still have other accounts connected).
Find your bank in the search bar, then select Continue.
Sign in with your bank credentials, and complete any additional security checks your bank requires.
Select the specific accounts you want to connect.
Choose a date range for downloading transactions, then select Connect, then Done.

Keep in mind transactions older than 90 days won't come through automatically once reconnected. You'll need to add those manually if you need them.

If it still won't connect, or keeps dropping again

Try signing in to QuickBooks through a private or incognito browser window and reconnecting again. This rules out a browser extension or cached sign-in as the cause of repeated disconnects.

Resources:

Disconnect accounts connected to online banking

Connect bank and credit card accounts to QuickBooks Online

Still hitting a wall reconnecting? Let us know and we'll dig in further.

Reconnect the account

If it still won't connect, or keeps dropping again

Reconnect the account

If it still won't connect, or keeps dropping again

Sign up

Login with SSO

Let's get you signed in

Login with SSO