My company has been unable to use Bill Pay or Payroll for 10 days now. We have 3 or more cases open. How do we get this solved?

Forum|Forum|8 months ago
November 3, 2025
2 replies
9 views

Each time we are told it should be available in 24-48 hours as it’s under review but no help. How can we get this solved?

Workforce Payroll

Tori B

QuickBooks Team

I can point you in the right direction, @Samuel Dominico.

I took a look into your account and see that you've contacted support for this issue. While I can't go into the details of your account publicly on this Community forum, I can see that there's an expert currently investigating your case.

To get more details on this investigation, you'll need to reach back out to our live Support Team. This way, one of our agents can review your account in a secure environment and discuss the details with you privately.

Here's how you can connect with our team directly:

Log in to your QBO account.
Click (?) Help.
Select the Search tab and hit Contact Us.
Pick or enter brief details about your concern. Then, press Continue.
Choose a way to connect with our team:
- Start a chat with a support expert.
- Get a call back from the next available expert.