Question

New Shipping Manager and FedEx One Rate

Forum|Forum|7 months ago
December 11, 2025
1 reply
9 views

So, we have QuickBooks 2024 Enterprise. We've been using the old shipping module to ship via Stamps.com, UPS, and FedEx. It worked great and allowed us to pull our discounted rates as well as mark-up freight a little bit to cover overhead for shipping costs. We looked at the new Shipping Manager when they tried to release it back in April or May and it was a mess. We held off using it until they posted a message stating we had to shift over to the new version by December 7th, 2025. So, we switched and found that they fixed a bunch of it and it mostly works now, but there are a few things that still don't work right.

1. Regardless of what packaging type you enter, you still have to enter the dimensions. So, if you select a flat rate box, you still have to enter the dims of the flat rate box, which is stupid and invalidates the purpose of using a flat rate box. I'm guessing that problem is what's affecting my next problem.

2. When you try and ship FedEx One Rate and get the corresponding discount at 2 Day Air, it makes you enter the dimensions of the box and then it pulls the standard rate for FedEx 2 Day Air. It will pull the correct rates for any other service when you're shipping in your own packaging, but when you move to a flat rate box and it's corresponding rate in the system, it doesn't do it correctly.

I tried talking to support via a chat and via a phone call. Chat told me to call FedEx and tried telling me it was their problem. When I explained that it was pulling the other rates correctly and just not pulling one rate, she told me to have someone call me. So, I had them call me and the guy just read through his tech support guide and had me disconnect and reconnect the carrier. He told me that he couldn't stay on hold for how long that would take, but to try it and then schedule another call. I tried that about 8 times and it did not work.

So, here we are. I can ship everything but One Rate in the new Shipping Manager, which I need to be able to do since that is how I'm able to ship chocolate to warm places at a reasonable rate. We did find out that the old module still works, so we have a workaround, but I don't know how long that will last as QuickBooks might turn it off at any point.

Anyone got any tips for how to get it to pull the correct rates for FedEx One Rate aside from disconnect and reconnect the carrier?

QuickBooks Enterprise Suite

W

WWGFAuthor

Update...

FedEx finally removed the old method of shipping today. They still have the same issues as when we last checked:

1. It takes way, way longer to ship than it used to...about 100% longer.

2. It requires data fields to be entered in ways that are not typical: phone numbers can't have dashes and addresses must be auto corrected before moving forward. That means you'll have to delete the dashes in all of your phone numbers moving forward using this solution and you'll have to verify the address every time you ship.

3. There are no preset packaging options, so you can't create quick ship options to speed things up.

4. The packaging options that are there still require weights, even FedEx One Rate, which does not require a weight on FedEx.com, still requires a weight.

5. There is no option to mark-up packaging rates automatically. It displays whatever rate it pulls from the carrier.

6. With the carrier rates, it does not pull the correct rates for FedEx One Rate. It pulls the standard FedEx 2 Day Air rate, not the discount for using One Rate and the FedEx box.

7. It does paste more information than the old method, but it doesn't paste a line item, just a description, so if you're adding the freight to the order, you still have to manually enter that.

All in all, it is like QuickBooks is trying to drive us all away from using them as a shipping service and forcing us to buy 3rd party systems that integrate with QuickBooks, which is doubly difficult if you're using a hosted system like RightWorks.

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