No longer able to track returns for donors in Bank Deposit

I am experiencing the same frustration and issues. After sitting on the phone for 2 hours and 45 minutes, I was told this is a “current product limitation” in QuickBooks Online.

I am the only bookkeeper at an independent car dealership that sells anywhere from 100-200 vehicles a month… so in other words, I’m always extremely busy. I need to be able to log a deposit as received from the lender our customer financed through and have that deposit linked to the project/customer, so everything is linked between vendors/customers and is easy to find when looking back for audits.

I was informed by QBO support that the engineers expect users to create a vendor credit and link the line items to the customers there, then create your deposit slip with the account class as accounts payable. Then, you’ll have to create a bill payment to link the deposit and the vendor credit together so they zero out the A/P balance. I was able to figure out that you can remove the bank account you are “making the bill payment” from as long as the deposit line item and vendor credit amount are exactly the same (which they should be), otherwise when you go to reconcile, there will be a lot of $0.00 bill payments in whichever account is listed on the bill payment.

This is extremely frustrating and time consuming. QBO engineers, please fix this issue and put it back to how it was. I really don’t have time for all of these extra steps just to log a simple deposit that was received from a vendor on behalf of a customer. There was nothing wrong with how it worked before… What’s that saying everyone uses about everything? Oh, I think it’s “If it ain't broke, don't fix it”.

All that was done with this “product update” (AKA a major product downgrade) was annoy and frustrate the end users. Unless these engineers want to come to our offices everyday and work for us on QuickBooks payroll to make up for all of this time we will have to spend doing a million extra steps, I would hope they use their smart brains to put this simple and useful feature back to how it was in the next 24 hours… Otherwise, I’m sure I could reach out to some accounting and bookkeeping friends and have them give some great suggestions of alternative accounting software. If it’s not back up and running like it was, I’ll share the answers I get so others that are annoyed with this have alternative options!

Accurate fund accounting is vital for your nonprofit, and it's clear how this Bank Deposit field restriction is disrupting your ability to track vendor refunds back to your grant projects.

We want to get this sorted out for you, so we've looped in our Next Level Help team. An expert will review your Community comments and support history to ensure we have all the context. You can expect them to reach out to you within the next business day to discuss the next steps.