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April 2, 2026
Question

Once again, your Android app is not properly snapping receipts. I have checked for updates, and I have restarted my phone multiple times, to no avail. I am disappointed.

  • April 2, 2026
  • 1 reply
  • 5 views

Once again, your Android app is not properly snapping receipts. I have checked for updates, and I have restarted my phone multiple times, to no avail. I am disappointed.

1 reply

QuickBooks Team
April 2, 2026

Hi there, accounting66. I understand your disappointment, especially when you’ve already covered the basic troubleshooting steps. To get this reviewed, I suggest contacting our Live Support team through the Help icon. They can identify why this is persisting on your device and provide real-time assistance. 

In the meantime, you can use a web browser to upload receipts so you can keep your records up-to-date.


Let us know in the comments if you have additional questions.