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PCHAVAS
June 9, 2025
Question

Potential Scam

  • June 9, 2025
  • 1 reply
  • 4 views

I received a phone call this morning stating it was my rep with Intuit QuickBooks.  My account subscription renewed in March.  However, they stated the service was a separate account for the auto updates and support.  Is this ligit?  I had a bad feeling and didn't feel comfortable giving information when our account renewed fine in March.  If they were separate charges wouldn't they charge at the same time?  The only reason I question is that I did recently get a new company CC.  Has anyone else gone through this?  

1 reply

Tori B
Tori BQuickBooks Team
QuickBooks Team
June 9, 2025

Hey there, @PCHAVAS.

 

How are you doing today? I hope all is well so far. I appreciate you bringing this to our attention. 

 

Please know that Intuit will not call you with unsolicited requests. If you feel you need your account checked, etc. You can always contact our Customer Care Team at any time.  Our agents have the tools to review your account in a secure environment and will let you know the recent call history from your account. 

 

Per our security team:

 

  • We'll never send you an email with a "software update" or "software download" attachment.
  • We'll never send you an email asking you to send us sign-in or password information.
  • We'll never ask you for your banking information or credit card information in an email.
  • We'll never ask you for confidential information about your employees in an email.

 

Here are a couple of guides we have available to cover more on securing your account:

 

 

Please don't hesitate to let us know if you have any additional questions or concerns. We are always happy to help. Take care! 

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