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E
Erss
October 1, 2025
Question

Printing Going Crazy After 10/1/25 QB Desktop2019 Update

  • October 1, 2025
  • 2 replies
  • 15 views

QB Desktop 2019 is not supposed to be updated for any reason, but we it still does.


Yesterday, QB ran fine as it should, this morning, when opening the file there was a quick Update window.  File still opened, things are functioning.  

 

Then we went to go print, it just went crazy.  1 page invoice, but the printing number keeps on going up we got to 1000 before stopping it.  It didn't even print the invoice.  Can't edit template.

 

Have already tried Doc, and all the diagnostic tools, still not working.  How do we remove today's update to QB?

2 replies

SIAB
SIAB
Level 2
October 1, 2025

As I know, they haven't released any update patches since June 2022. Press CTRL+1 and check your Release version. Is it R17 or else?

E
ErssAuthor
October 1, 2025

Have the R17_35

R
RoseJillBQuickBooks Team
QuickBooks Team
October 1, 2025

Hi @Erss,

 

Intuit occasionally releases critical updates for security, compliance, or bug fixes, even after discontinuing a product.

 

To isolate, let's print an invoice using a sample company file. If it prints successfully, use the Verify and Rebuild Data functions to identify and fix common company file problems. Be sure to back up your company file before proceeding:

 

Verify Data:

 

  1. Press the File menu.
  2. Choose Utilities from the drop-down option.
  3. Select Verify Data.
  4. Tap OK to continue.

 

Rebuild Data:

 

  1. Click the File tab at the top.
  2. Select Utilities from the drop-down option.
  3. Choose Rebuild Data.
  4. Click OK when the Rebuild has been completed.

 

If issues persist when printing from both the sample and your company files, uninstalling and reinstalling QuickBooks can help. This process renames QuickBooks folders and can resolve company file issues.

 

Before uninstalling, have your license number ready; this can be found on the original package or in the purchase confirmation email.

 

If you need assistance with this process, I recommend consulting an IT professional.

 

Please let us know if you have other questions about managing your QuickBooks Desktop company. The thread remains open for your inquiries.

E
ErssAuthor
October 1, 2025

Verified and rebuild with no errors.  Issue still there.  Only for one customer, not others.

J
JaneDave_IQuickBooks Team
QuickBooks Team
October 1, 2025

I appreciate you getting back to this thread and providing that extra detail, Erss.

 

Seeing as you've already gone through the troubleshooting steps that my colleague recommended, and the error is isolated to a single customer. 

 

Let's try to create a new customer profile. Then, we can create a new transaction to print it to see if the error is profile-specific.

 

If the issue is already fixed, we can go ahead and merge your customer's old profile with the new one.

 

Here's how:

 

  1. In the Customer Center, identify the duplicates and decide which name to keep.
  2. Right-click the name you'll want to remove and select Edit Customer: Job.
  3. Rename the duplicate by replacing its current name with the exact spelling of the customer you're keeping.
  4. Select Ok.

 

From there, a confirmation prompt will appear, you can then click Yes to combine the two records.

 

However, if the issue persists, you may consider upgrading your QuickBooks Desktop version, as this is caused by compatibility issues.

 

Feel free to reply to this post if you need further assistance.

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