Question

Problem Occurred when Quickbooks Enterprise 24.0 is updated from R14 to R15

Forum|Forum|1 year ago
July 30, 2025
19 replies
96 views

After Quickbooks Enterprise 24.0 is updated from R14 to R15. All my client pc can't use the Quickbooks after login. For client pc, I can open quickbooks software and I can login my user account. After login, the quickbooks will halt. Then, I can't use anything. Even I disable my server firewall. The problem still can't be solved

Now, I only can use Quickbooks on my server.

How can I solve it?

QuickBooks Enterprise Suite

SIAB

Level 2

Try open the sample file. Did you encounter the same problem?

A

AntoniettaE

QuickBooks Team

You can restart your database server manager to resolve the network connectivity issue, Ann.

Restarting the main server is necessary to resolve network connectivity issues, file access errors, multi-user mode problems, or to apply updates and refresh its functionality. Here's how:

Open QuickBooks Desktop on your server computer.
Go to File, then select Open or Restore Company.
Choose Open a company file and select Next.
Select the Open file in multi-user mode checkbox, then click Open.
Sign in to your company file.
Go to File and choose Close Company/Log off.
Open the Windows Start menu. Enter “Database” into the search and open QuickBooks Database Server Manager.

For more detailed steps, you can refer to this article: Use QuickBooks Database Server Manager.

After refreshing, you can download and install QuickBooks Tool Hub, which will help fix common errors in connectivity and ensure that you set up the multi-user mode to simultaneous access to company files by multiple users.

Please feel free to click the Reply button if you have any more questions. We're here to help!

J

jeremy77

Having the same freezing issue. It started after doing a in app update yesterday (update every Tuesday, so not sure when the issue update was pushed). Did the normal "need to close QB and restart to install update" but never did the "updating QB" dialog when reopening. Have tried all the QB tool hub fixes and allocating more RAM option, being that kind of seems like the issue. Haven't tried reinstalling completely yet but I don't think that will fix it.

J

Jayson_E

QuickBooks Team

We appreciate the troubleshooting steps you’ve taken to resolve the freezing issue you experienced after the update, jeremy77.

Since you’ve already tried all the QuickBooks Tool Hub fixes to address the freezing issue with QuickBooks Desktop (QBDT), we recommend uninstalling and then reinstalling the program as the next step. This helps replace any corrupted or incomplete program files that might be causing the issue, giving your software a fresh start and often resolving persistent freezing problems.

However, if the issue persists even after uninstalling and reinstalling the program, we suggest reaching out to our Live support team. They have the tools and expertise to provide real-time assistance and personalized troubleshooting tailored to your situation.

If you have any other questions or concerns, please don’t hesitate to get back to this thread.

D

danm1901

You are probably experiencing the known issue of lots of files being opened up in the Attach folder?

I was able to fix it on the problem workstations by running QB update and force the reset.

Make sure all updates get run, restart and check to makes sure all the updates are current.

And then I use Control Panel to repair QB, restart and I can get the problem workstations running.

You might want to also do an update reset on the server, restart and then run the control Panel repair.

I've been supporting QB for decades and I HAVE NEVER had the QB HUB Tool DO ANTYHING for me! NEVER!

F

FAL1

That does not work for us. The update damages a file. We have been using QB for 20+ years, I rarely call support, but now I can't do payroll; it's not computing taxes correctly. We are currently working on the version before the update, which seems to have messed up payroll even though I have updated payroll again.

D

danm1901

So you're not having the issue where lots of files are being open from the Attach folder, which is slowing down the PC to a crawl?

The fix I mentioned fixes that issue.

Good Luck with your issue!

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