Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
E
ES_ID
January 23, 2026
Question

QB dropping logo from invoices when they are emailed

  • January 23, 2026
  • 1 reply
  • 3 views

Using QB V2024 Accountant Desktop

We have the company logo setup for a client that prints on the invoice perfectly.  However, when that client emails those invoices form the Send Forms function in QB to the customer, the logo is being dropped off the pdf.  This happened a couple months ago and I was hoping it would be fixed by now or have something in the forum on how to fix it.  I can't find any comments related to the same problem.

How do we get the logo back onto the emailed pdf files? Again there is no issue with the logo when we simply print the invoice from QB.  Its only happening on those being emailed.  We have tried emailing them from different email platforms but having the same issue on each one. 

1 reply

M
Mirriam_MQuickBooks Team
QuickBooks Team
January 23, 2026

Hi there, ES_ID.

 

I understand how important consistent branding is for your business, and I want to assure you that we’re here to help resolve this issue.

 

QuickBooks Desktop (QBDT) includes a tool called the QuickBooks Tool Hub that can fix common issues, including file problems, network errors, installation troubles, and PDF-related issues such as the one you’re experiencing with emailed invoices.

 

Here’s how to use the Tool Hub to address this issue:

 

  1. Back up your company file to ensure your data is secure.
  2. Close QuickBooks, then download and install the latest version of the QuickBooks Tool Hub.
  3. Once installed, open the Tool Hub and select Program Problems.
  4. Click QuickBooks PDF & Print Repair Tool.

 

After the repair is finished, reopen QuickBooks and try emailing the invoice again.

 

If you get the same result, I recommend reviewing additional solutions in this article: Fix PDF and Print problems with QuickBooks Desktop.

 

If you have further questions or need assistance, feel free to reach out.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement