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M
msivcraft
July 8, 2025
Question

QB Mobile app major glitch - when searching for an open invoice, even using the invoice #, why does it show ZERO results???

  • July 8, 2025
  • 1 reply
  • 5 views

Within the mobile app, when searching for a specific open invoice and even referencing the number i.e. ‘1297,’ the search yields zero results despite definitely still having an open invoice 1297. If I painstakingly go through the filters, select in the date range ‘This Week’ etc, it suddenly appears. How can I get QuickBooks to address this massive glitch?

1 reply

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
July 8, 2025

Since you're still unable to find the specific invoice even after confirming the invoice number is correct, @msivcraft, let's troubleshoot your mobile app to fix this issue.

 

First, please ensure your QuickBooks app is updated. Next, let’s refresh your data to ensure you have the latest information available in your QuickBooks Online (QBO) app. Here’s how:

 

For Android:
 

  1. Go to the Home menu or tap the three dots in the lower right corner.
  2. Select Settings, then choose Refresh Data.
  3. Press Yes.

 

 

For iOS:

 

  1. Go to Settings, then click General.
  2. Choose iPhone Storage, then tap the QuickBooks Online app.
  3. Click Offload App.
  4. This will free up the storage without deleting your app's documents and data.

 

If you still can't find the specific invoice, consider uninstalling and reinstalling the mobile app to ensure you have the latest version of QuickBooks.

 

You can also refer to this article for guidance on how to receive and record invoice payments in QBO: Record invoice payments.

 

We'll be around to help you if you have any other concerns about the mobile app or invoices.

M
msivcraftAuthor
July 9, 2025

Hi Clark,

 

I have already performed the steps you outlined probably 5-6 times in the past several months with no resolve, however I attempted them again. Upon reinstalling the app the issue is still not resolved.

 

This has been an ongoing issue (among many others) I have repeatedly run into with the QB mobile app. I've submitted so many support tickets and received emails confirming the issue has been "resolved" when it has not. Surely I cannot be the only customer experiencing this.

 

Who can I talk to and/or what are the next steps? I am unable to effectively run my business if I cannot access basic data from within this glitchy app. Thanks.

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