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Service
Service
March 26, 2024
Question

QBO App became completely unusable today...

  • March 26, 2024
  • 2 replies
  • 16 views

In the morning today 3/25/2024 I processed a sales receipt without any problems. By the afternoon, some sort of update had taken place requiring a tax location on each item added to a sales receipt. When I would try to assign a tax location, the whole transaction would cancel out and I would be back to the customer screen. 

 

I thought this had to be a mistake. Why in the world would it be necessary to assign a tax rate to each individual item on every sales receipt? Isn't a tax location for the whole sales receipt enough? I then deleted and downloaded QBO, but this time it was even worse: All the tax rates were gone. 

So then I called Intuit and the rep told me that Intuit does not support the App. This whole thing has brought my mobile business to a grinding halt. I don't know if there is a way out of this. I just don't understand how Intuit can treat its customers this way. 

2 replies

C
Candice14
Level 8
March 26, 2024

Hey there, @Service. 

 

Thanks for coming here with your concerns about the issue with your QuickBooks Online Mobile App. 

 

To clarify, have you tried doing the steps you performed in the app but in the web browser that's on your device? If not, let's try to see if that's a workaround for you. 

 

In the meantime, make sure that the app and your device is up-to-date so that it can work properly. 

 

I'll be here waiting for your response! 

Service
ServiceAuthor
March 27, 2024

Using the pc version on my mobile device is a workaround that have tried, but the pc version is not optimized for a mobile device and there are problems with doing so that too numerous to mention. 

W
wjurls
March 26, 2024

I and several others have the same issue. Mine started 10 days ago. All we get from support is the boilerplate bot solutions. Something indeed changed that they either refuse to acknowledge, or just don't care.

I also have a thread involving this problem.

D
DebSheenD
Level 5
March 26, 2024

I acknowledge the efforts you've put in to resolve the issue of sales tax, @wjurls. Let me make it up to you by ensuring that we investigate this matter further.

 

As the problem persists, I would suggest reaching out to our Customer Support Team. They have the necessary tools to investigate the attachment link and provide you with other troubleshooting steps to get this resolve. To reach them, follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Choose either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Furthermore, know that it's possible to personalize your invoice in your QBO app. You can read its thorough steps in this article: Customize invoices on QuickBooks mobile app. 

 

Should you have any additional concerns or questions with your invoices on mobile, please do not hesitate to leave a comment below. I will be happy to help. 

Service
ServiceAuthor
March 27, 2024

Hi DebSheenDd:

 

I just want to clarify a few things for you:

 

1. The problem is with the app, specifically with Sales Receipts.

2. The problem is not with Invoices on the app. 

3. The problem is not with the pc experience.

4. The latest version of the app is on my phone because it was just downloaded. 

5. Calling Intuit phone support isn't helpful because they say they don't support the app.

6. Sales receipts now require a tax rate for each item added. This is absurd and has no purpose. 

7. The app deleted all my tax rates for sales receipts, but they still exist for invoices. 

8. I can't add a tax rate to an item even if I wanted to, because there are none stored. 

9. The workaround is to use invoices on the app, but invoices are time consuming. 

10. Some of your users have the new sales receipt format, others don't. 

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