QBO online won't connect to bank?

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

Welcome to the Community, silverskymeadows. Thank you for letting us know about the bank connectivity issue you're encountering in QuickBooks Online (QBO). Let's perform the recommended troubleshooting steps to help you fix this and get you back on track.

Before we proceed, could you provide the name of your bank and any error messages or codes you’ve encountered while trying to connect? These details will help us pinpoint the issue and guide you through the right steps to resolve it efficiently.

Your bank may have updated its connection protocols with QBO, which could be causing the system to stop connecting towards the end. We recommend visiting their website for any recent updates or notifications regarding the connection process, so you can follow the latest steps to connect your account.

To do this, here's how:

1. Open your browser and go to your financial institution's website.
2. Sign in to their page.
3. Review your account for messages, notifications, or alerts.

If there are no changes on your bank's connectivity to QuickBooks, you can refresh your browser. This helps ensure you're accessing the most updated version of QuickBooks and can resolve potential issues. For your reference, please see the screenshot below.

If this matter continues, you can consider using other supported browsers. Additionally, signing out of your QuickBooks Online (QBO) account and then signing back in will also help resolve this minor browser-related problem.

If you have any other concerns, please feel free to reply here. We’re always happy to assist.

Hi silverskymeadows,
 
I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.
 
We’ll be glad to assist further if needed.