QBO was updated and my invoices lost their line item descriptions. Old invoices and e-mail attachments will have their copied descriptions from estimates erased.

Forum|Forum|1 month ago
August 6, 2026
2 replies
138 views

We build estimates with detailed and long line item descriptions which provides clarity to our customers about what specific work will be done. For example we will add a line on the estimate with a full paragraph describing services, but put the rate as $0.00.

When we turn the estimates into invoices and click “print” or e-mail the invoice, all of the descriptions are completely erased. Since this new update, we have had to take extra time adding back these descriptions making it super tedious.

Why has this been happening and is there a solution?

Best answer by cody_a

This happens because estimates with $0.00 line items don't carry their descriptions over when converted to invoices. That's how the feature is currently designed, not something on your end.

Two ways to keep those descriptions intact:

On the estimate, add a text-only line for each description instead of putting it on the $0.00 item line. Use the + icon on a line and select Add text, or the Add text button below the products and services table. This carries through to the invoice correctly.
If you'd rather not change the estimate, copy the description manually into a new description-only line on the invoice before sending it.

Option 1 saves the most time going forward since it removes the extra step at invoice time.

Our product team is aware of this and working on a fix so estimates with $0.00 line items convert with their descriptions intact. There's no firm release date yet, but we're hopeful it lands in the coming weeks. Your account is already linked to this investigation, so you'll get a direct notification the moment there's an update.

For more on what shows up on your estimates and invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online

Z

ZackE_

Moderator

@Queenston

I can certainly understand how tedious it is to manually re-enter those detailed service descriptions on every invoice.

To make sure this is tracked properly for you, I've added your account to our ongoing investigation about line items disappearing on converted invoices. This ensures you'll receive direct email notifications from Intuit as soon as our Product Investigations team posts an update or confirms a fix.

cody_a

Answer

Community Manager

This happens because estimates with $0.00 line items don't carry their descriptions over when converted to invoices. That's how the feature is currently designed, not something on your end.

Two ways to keep those descriptions intact:

On the estimate, add a text-only line for each description instead of putting it on the $0.00 item line. Use the + icon on a line and select Add text, or the Add text button below the products and services table. This carries through to the invoice correctly.
If you'd rather not change the estimate, copy the description manually into a new description-only line on the invoice before sending it.

Option 1 saves the most time going forward since it removes the extra step at invoice time.

Our product team is aware of this and working on a fix so estimates with $0.00 line items convert with their descriptions intact. There's no firm release date yet, but we're hopeful it lands in the coming weeks. Your account is already linked to this investigation, so you'll get a direct notification the moment there's an update.

For more on what shows up on your estimates and invoices: Customize invoices, estimates, and sales receipts in QuickBooks Online

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