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August 3, 2022
Question

Qbooks 2021 print to pdf freezes

  • August 3, 2022
  • 1 reply
  • 7 views

Printing to pdf printer - starts the print/save process - I can specify location & file name - freezes on save.

A file is created, but it is not a valid .pdf

 

1. I have done - many times - the fixes in:

https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/troubleshoot-pdf-print-problems-quickbooks-desktop/L6N5ZHcPF_US_en_US

 

2. This includes PDF repair tool, install diagnostic

 

3. I have 3 pdf printers : Microsoft, Adobe, Foxit software - printing to any/all causes Qbooks freeze

 

4. I updated Windows 11 Pro and Qbooks 2021 - no help

5. After a bunch of hrs - i am stuck - thx in advance ...

1 reply

QuickBooks Team
August 3, 2022

Thank you for getting in touch about this, @RRAVB. I appreciate you doing all the possible troubleshooting processes. I'm here to assist you with your printing issues.

 

Since you've tried all the possible processes for resolving the issue but still get the same concern, I suggest reaching out to the technical support for your printer manufacturer. You can check their contact details on their designated website.

 

If the issue persists after you've contacted them, you can get in touch with our QuickBooks Technical Technical team. They have the tools to check into your account if there's an ongoing investigation. I'll show you how.

 

Here's how:

 

  1. Select Help at the top menu bar, then select QuickBooks Desktop Help.
  2. Click Contact us and then enter that you get Reminder prompts and Continue.
  3. Then choose either to Message an Agent or Talk to a Specialist.

 

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

 

If you encounter the most commonly known data issues within a company file, you can refer to this article for a fix: Verify and Rebuild Data in QuickBooks Desktop.

 

If you have clarifications or any other concerns, please don't hesitate to come back in this thread. I'll be happy to help you. Stay safe, and have a wonderful day ahead!

RRAVBAuthor
August 3, 2022

All my printers (HP laserjet, pdf) print fine in Windows 11 - MS Word, Chrome, etc.

NONE of my printers print from Qbooks 2021- likely NOT a printer issue per se

RRAVBAuthor
August 3, 2022

Within Qbooks - printer setup - preview freezes