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Z
ZyleZuin
October 20, 2023
Question

QuickBooks Business Network not loading

  • October 20, 2023
  • 2 replies
  • 15 views

My new QBO install isn't loading any results when typing in a new vendor.  The only setting I can find is under account, advanced, business network - which is on, but that's more about my information for others.  When I go to expenses, vendors, new vendor and start typing in the company name field nothing comes up. I called tech support the screen shared, saw the behavior, had no idea and after about 20 minutes said there was an outage and it was affecting multiple people.  I haven't seen any posts about that and it's been like this for 24 hours.  Figure something else must be up.  Anyone else encounter this issue and find a way to get it to start showing results? I really don't want to have to manually enter each vendors information if I can help it.

    2 replies

    4
    4Gal
    Level 5
    October 20, 2023

    Try opening your QBO account on any private/incognito browser. If the same error persists, use a separate Melio account for free to sync with QBO as a workaround. You should be able to run the bill payment in Melio for the time being.

    https://affiliates.meliopayments.com/quickbooks

     

    Z
    ZyleZuinAuthor
    October 20, 2023

    This occurs on both my Mac running Safari and PC using Chrome. Also on iOS, though I don't know if its supposed to work with mobile app.

     

    I tried using private mode on Safari and same behavior. No results for companies come up when typing company name for vendor.

     

    Rubielyn_J
    Rubielyn_J
    Level 8
    October 20, 2023

    I completely understand your frustration and I know how inconvenient it must be to not have vendor name suggestions populating when trying to add a new vendor in QuickBooks Online, @ZyleZuin.

     

    I'm here to provide clarity and insights on how to proceed.

     

    I've looked into our system and confirmed that there's an investigation about the inability to search for customers and vendors in the QuickBooks Business Network. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

     

    If you haven't already, I recommend reaching out to our QuickBooks support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

     

    To help you effectively streamline workflows, better predict cash flow, and reduce manual entry tasks, learn about the QuickBooks Business Network. By connecting, you can send invoices to your customers through the network, and receive bills from your vendors directly in your QuickBooks. 

     

    While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!

    S
    sfmhcpa
    June 11, 2024

    Can you tell me if this issue has ever been resolved?  I am running into the same thing now, but it's been several months since you posted this response.

    Morgan_B
    Morgan_BQuickBooks Team
    QuickBooks Team
    June 11, 2024

    Hi there, sfmhcpa.

     

    Thanks for joining this thread here in the Community. I want to make sure you're able to view vendor names in your QuickBooks Online account.

     

    To rule out any browser related issues first, I recommend clearing the cache. Doing so will remove anything that's blocking the vendor data from loading properly. Here's how to get this done if you're using Chrome for example:

     

    1. At the top right, click More (three vertical dots).
    2. Click More tools and then Clear browsing data.
    3. At the top, choose a time range. To delete everything, select All time.
    4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
    5. Click Clear data.


    The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

     

    If you've already completed those steps and the issue is persisting, the quickest way to get this addressed would be to call in to the QuickBooks Online Support Team. An agent will be able to provide a status update on the case and get this escalated for you if need be. This link provides info to get in touch with the team: QuickBooks Online Support Team

     

    Please don't hesitate to reach back out in the comments below if you have any other questions. I'll be here to help in any way that I can.

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