I just purchased a new T-Mobile Router for Wi-Fi to replace my Spectrum cable router. But my 2023 QB Desktop won't connect to it. It won't complete loading. I then switch back to my Spectrum router, and it finishes loading. Back to my T-Mobile, and it won't create a shipping label.
I have rebooted the T-Mobile Router and re-loaded my QB. No luck.
It seems that there is something in QB that doesn't like the T-Mobile router.
Any suggestions?
Hello there, @Divnick. Let me explain why you’re encountering this issue.
QuickBooks Desktop (QBDT) doesn’t detect or interact directly with your router. Connection issues are typically tied to how your T-Mobile router manages internet traffic and security, or its compatibility with the online services QuickBooks relies on. In other words, the problem is with the network setup or the internet connection provided by the router. Please contact your router or internet provider’s support, or an IT professional to review the router configuration and network settings.
You can also check the article on recommended networks for QuickBooks to confirm whether your router and network setup are compatible.
Let us know if you have any other questions by replying to this thread.
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