QuickBooks Checking bank feed broken for 2 months — repeatedly routed to Online Banking team, need escalation to Payments/Money team

I'm a QuickBooks ProAdvisor and my QuickBooks Checking account feed stopped populating into the register approximately ~2 months ago. The account itself is active and showing current activity in the Cash Flow/QuickBooks Checking management area, so this isn't a funds-access issue — it's specifically the sync into the bank feed/register that's broken.

I have an open case\that keeps getting routed to the Online Banking team. Each time, I'm asked to re-enter my bank login credentials to reconnect the feed. QuickBooks Checking doesn't have a separate bank login — the account is managed entirely through QuickBooks, with no independent Green Dot portal — so this troubleshooting step doesn't apply and can't be completed. I've explained this on 6-7 separate calls and the case keeps looping back to the same request.

Since QuickBooks Checking is a Payments/Money product rather than a third-party bank connection, I'm hoping this can be escalated to the team that actually owns that infrastructure, or to a specialist who can look at the account-level sync directly rather than treating this as a standard bank-reconnection issue.

Happy to provide my case number and account details via private message to a moderator. Appreciate any help getting this in front of the right team — this has now gone two full months without resolution.

Thank you!