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October 22, 2025
Question

Quickbooks Enterprise 24 for Desktop Error Payments: Company Auth ID and RealmID are not matching

  • October 22, 2025
  • 1 reply
  • 10 views

We are using a multi-user set up, and when we go to apply payments to invoices, we get a 3 minute lag per invoice.

 

This only starts happening when after this error appears in windows event viewer:

An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 24.0":
Payments: Company Auth ID and RealmID are not matching

 

The solutions we found basically involve clearing the local AuthID and resetting Intuit ID settings before unlinking and relinking the payments account.

 

We are worried this will cause us to be unable to use the stored payment tokens on the intuit servers to continue billing our customers like normal

1 reply

QuickBooks Team
October 22, 2025

Hello, Patrick.

 

It appears this is a duplicate post. My colleague has already provided information regarding this matter, which you can access through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-multi-user-lag-from-authid-and-realmid-mismatch/01/1583512/highlight/true#M185584

 

If you require any additional assistance or have further questions, please click the Reply button, and we'll be more than happy to help you.