Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
A
adminashley
December 2, 2025
Question

QuickBooks Go Payment App Issue

  • December 2, 2025
  • 1 reply
  • 14 views

Hello, 

 

My office has a Samsung Galaxy Tab A7 Lite for accepting credit card payments with the QB Go Payment app. Recently, the app keeps changing the screen orientation automatically from portrait to landscape. I have the screen orientation on the tablet locked. Does anyone have any recommendations on how to lock the screen in portrait orientation? Thank you, 

 

 

1 reply

G
GenmarieMQuickBooks Team
QuickBooks Team
December 2, 2025

Hi there, adminashley. I've got troubleshooting steps to prevent your QuickBooks GoPayment app from changing its screen orientation.

 

First, restart your device, as software glitches can sometimes cause the screen orientation lock to malfunction. Once your device has restarted, re-enable the screen orientation lock and test the QuickBooks GoPayment app.

 

If the issue continues, check for updates for both your tablet and the app. Make sure that your Samsung Galaxy Tab A7 Lite’s Android operating system is up to date, as well as the QuickBooks GoPayment app.

 

To update the app, here's how:

 

  1. Open the Google Play Store.
  2. Search for the QuickBooks GoPayment app.
  3. Install any available updates.

 

After updating, check if the screen orientation now behaves correctly. 

 

For more information about the QB GoPayment app's compatibility: Card reader features and compatibility.

 

Please post in the Community forum again for other questions or concerns, and we'll respond promptly.

A
adminashleyAuthor
December 3, 2025

Hi, 

Thanks for the tips but none of these worked. I uninstalled and reinstalled the app as well. After signing in it defaults to landscape orientation. Not sure what else I can do. Thanks anyways!

R
RusimyhrQuickBooks Team
QuickBooks Team
December 4, 2025

Hi there, Ashley.

 

I appreciate the effort and for providing the detailed steps you’ve already taken to troubleshoot this. Given these attempts, let’s explore further options that can help resolve the screen orientation issue.

 

Even with the tablet’s orientation lock enabled, some apps can override system settings based on their built-in functionality. Ensure there aren’t app-specific settings influencing the screen orientation. You can open the GoPayment app settings menu within your device and check if customization options for screen orientation are present. Here's how:

 

  1. Navigate to the Apps menu on your device's Settings.
  2. Select GoPayment on the list.
  3. Tap on App Settings (or Advanced Settings) to review and adjust orientation options, if available.

 

Alternatively, you can also install the QuickBooks GoPayment app on another Android device and test the functionality to determine whether this is an issue specific to your device. If the app behaves correctly, it suggests the issue is tied to the device’s compatibility or settings.

 

While the GoPayment app is compatible with a wide range of devices, it’s possible that certain limitations related to screen resolution or system compatibility are causing this. To get further assistance, I recommend contacting our Live Support Team to investigate the issue on your specific device and provide advanced troubleshooting or updates.

 

Here’s how to reach them:

 

  1. Click the (?) Help button in the top-right corner of your QBO account.
  2. Scroll down and select Contact Us, then follow the prompts.
  3. Choose your preferred communication method to connect with our team.

 

Our Live Support Team is available during the following hours:

 

  • Live chat: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM.
  • Callback times: Monday to Friday, 8:00 AM to 6:00 PM.

 

If you have any additional questions or need further assistance while using QuickBooks, don’t hesitate to reach out.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement