Question

Quickbooks is unable to send emails due to a network connection failure HELP

Forum|Forum|3 years ago
June 1, 2023
14 replies
332 views

Hello. I've been on the phone with QB Desktop support to no avail. I'm receiving the communication error intermittently. I send hundreds of invoices out at a time, and I have been doing so for the last 4 years. This has never been a problem. If I select 10 invoices to send (a smaller batch), maybe a few of the 10 will get sent and the rest will not and I receive the message of this topic. This is a pesky intermittent problem. It will take me forever to get all of these invoices sent.

Things to know:

I use webmail in preferences to email forms

I have a Gmail account associated

I was having this problem yesterday with Enterprise 22. Upgraded to Enterprise 23 and the problem is still there.

I have read on another forum that Intuit is aware of this problem. I had no issues at the end of last month (April 2023). Now all of the sudden it's a problem.

If anyone has something that I can try, or knows of a workaround until Intuit can solve this problem, I would appreciate the help. Thanks!

QuickBooks Enterprise Suite

Show previous replies

C

CoolMonroe

Having exactly the same issues.

But additional note - I am now being notified that the emailed invoices that Quickbooks does send is going to the Spam folder???

M

MirriamM

QuickBooks Team

Hi there, @CoolMonroe.

I can see the urgency of being able to email invoices to your customers. I checked the status of the investigation about QuickBooks being unable to send emails due to network connection failure, and it's still in progress.

I know it's been a while, but rest assured our engineering team are doing their best to get you back on track as soon as possible. If you haven't contacted our Customer Care Team, I suggest getting in touch with them so that you can be added to our notification list.

To reach them, here's how:

On your QuickBooks account, go to the Help menu at the top.
Select QuickBooks Desktop Help.
Choose Contact Us.
Enter the issue or topic in the field box.
Follow the onscreen instructions.

You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

In addition, if you change your way of sending emails, I recommend having your clients check their filter settings and ensure that those emails are not being routed to spam.

Please let me know if there is anything else I can do for you by leaving a comment below. I'm here to lend a hand. Have a wonderful day!

W

WizAccounting

I'm encountering the very same issue starting today. Even though I send invoices individually, I'm unable to proceed with sending them. This identical message keeps appearing consistently on every attempt.

L

lin_jcaj

Level 9

I understand how frustrating it can be when you're unable to send email invoices to your customers, WizAccounting.

The investigation regarding this issue has already been closed. Since you are still facing the same problem, let's ensure updating QuickBooks to the most recent release. By updating, you can stay up-to-date with the latest improvements and bug fixes available.

After updating QuickBooks, try removing and then re-adding the email address. This process can help refresh the email settings and resolve any potential issues that may have been causing errors while sending emails.

If the issue continues, I suggest contacting our QuickBooks Desktop Support team for further assistance. They have the necessary tools to access your account and thoroughly investigate this matter.

For now, you may consider sending your emails outside of QuickBooks Online as an alternative solution.

In addition, you can also check out this article for potential solutions to address any error messages you encounter when attempting to send emails. This provides helpful information that may assist you in resolving the issue: How to fix "Error: QuickBooks is unable to send your email to Outlook".

The Community is always here to lend hand if you need further help.

K

Kathy117

If you have multiple people in the send to boxes, put a semi colon between the names instead of a comma.

That resolved my issue/

J

JaimeTous

Now in 2025 since September I've been having the same issue.

WE DONT USE GMAIL.

For my almost 300 invoice emails at the beginning of the month the system either sent one hundred, or just 3, or 11, and so on, sometimes not even 1.
Then just stops stating that it "lost connection to server and to check on my passwords, etc..".
Verified all with my Email provider, they say we are not blocked, that the emails that went, they followed and got to destination fine.
Something that took one click and automatically processed in about 1 hr, now takes all day and a lot of manual labor.
All tech personnel from Intuit, that have assisted in the last 3 months, asked for updates, and reconfigure the email service, for changing (editing, or deleting and re-creating the email).
All SMTP info we tried was certified by our email company, including various PORTS.
We tried using Intuit email service but our clients went "wild" because their SPAM services blocked, so we had to send 1 by one all again.
I see this problem is growing.
What can we do?
HELP !!!

SIAB

Level 2

@JaimeTous

What QB Desktop year version?

J

JaimeTous

QB Enterprise 23

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