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D
don052
New Member
August 5, 2025
Question

QUICKBOOKS online Desktop app not starting

  • August 5, 2025
  • 7 replies
  • 271 views

8/4/25 Quickbooks online desktop app stopped working...

I called QB tech support and they couldn 't help...

 

It trys to start and then a dialog box comes up ... "Something went wrong" 

then a button "Try again"

then goes into this endless loop of not starting and this message comes up again...

I uninstalled the app and reinstalled the app and then noticed that a shortcut it didn't remove so I rt clicked and deleted the short cut and then reinstalled the app and it worked on 8/4/25

 

Now today 8/5/25 it is doing the same thing...

Has this happend to anybody else?

7 replies

R
RhoiceWQuickBooks Team
QuickBooks Team
August 5, 2025

Hi there, don052. Thank you for doing the troubleshooting steps to fix the error when opening the QuickBooks Online (QBO) Desktop app.

 

Since you've mentioned in your other post that you can access QBO without using the VPN, I recommend reaching out to your IT personnel for them to determine the best course of action.

 

If you want to keep using your VPN while opening QuickBooks, I recommend enabling split tunneling or whitelisting the QBO Desktop App from your VPN.

 

Feel free to reply to the thread if you need further assistance related to QuickBooks. We'll be here to help.

W
WillC2
August 5, 2025

Is the VPN setting on our firewall or Norton software?

K
Kyle__D
August 5, 2025

The Quickbooks Online Desktop App was working fine for me yesterday (8/4/25), but I am getting the same endless "something went wrong" dialog box with the try again button since this morning (8/5/25). It pops up after the loading bar is about 30% full from launching the app.

W
WillC2
August 5, 2025

I was able to get it to work. I uninstalled and rebooted. I downloaded the app and tried to install but it said there was an error. I opened Norton Utilities and found the app was still in the list to uninstall, so I did. Once again, I rebooted. I tried to install again, and it popped the error up again almost too soon, so I tried it again and then the app just popped open. 

H
Hawthorne-IS
August 5, 2025

I have  the exact same issue, and I am not using a VPN of any type. It worked 8/4, it does not work 8/5.

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