Receipts will not upload in the app

I appreciate your efforts in trying to upload your receipts in the app, @annie59.

We can start with some basic troubleshooting steps, as refreshing the app’s data often helps resolve issues like this.

Here's how:

For iOS:

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the QuickBooks Online app.
3. Select Offload App.

For Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

Alternatively, you can upload your receipts by accessing your QuickBooks account directly through a supported browser on your device.

If the issue persists, our Live Support team is here to help. They have the tools to check on this matter. Here's how to reach them directly from the app:

1. Tap the Menu icon, then the Help (?) icon in the top-right corner.
2. Tap Articles and support.
3. Scroll down, and tap Contact Us.
4. Briefly describe your issue, then tap Continue.
5. Choose either Schedule Appointment or Have us call you.

Please make sure to check the support hours for a smooth experience.

If you need further assistance, don’t hesitate to reply here.