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Seanv
February 12, 2026
Question

Recuring payments emails are not displayed correctly

  • February 12, 2026
  • 1 reply
  • 4 views

Has anyone had issues with the emails sent out for recurring payments?

I've had multiple clients complain about the emails. I looked at one and it was a bunch of CSS and then the form with the pay button all mangled up.

 

Is this something QB is aware of/ fixing?

1 reply

Tori B
Tori BQuickBooks Team
QuickBooks Team
February 12, 2026

Hi there, @Seanv.

 

Thanks for taking the time to reach out to the QuickBooks Community. I hope your day is going great so far. 

 

I appreciate you bringing this to our attention. To get a better scope of the issue, I recommend contacting our Customer Care Team. This way, one of our agents can securely remote into your screen to get a good look at the email. Once our agents can see what is going on, they can send this to our Engineering Team if needed for further investigation.  

 

You can use the link below to connect with our team directly:

 

 

Please don't hesitate to let me know if there is anything else I can assist you with. Take care! 

S
SeanvAuthor
February 12, 2026

But they can only see the Quickbooks App during a remote session.  I would need to get a screen shot of the issue from one of my clients.

 

When you preview the emails in QBO they look fine, its when they are delivered in the inbox where it all falls apart.  Will I be able to send support a screenshot the issue from a clients computer?

B
BonJulius_GQuickBooks Team
QuickBooks Team
February 12, 2026

Hi, Seanv. The Live Support Team will assist you in resolving your issue, particularly with the payment email display you are encountering.

 

They are equipped with the tools and expertise to further investigate your payment email issue. They can guide you on capturing the necessary screenshot and provide detailed instructions to identify and resolve the specific error.

 

You can also check our support hours to see available times and guarantee prompt assistance.

 

If you have any other concerns or questions, please feel free to reply below.

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