Question

Roll back of release

Forum|Forum|1 year ago
July 30, 2025
46 replies
201 views

Intuit rolled out a patch last Friday and broke out QB.

The issue is some users seem to be opening hundreds of attachments from the Attach\Company Folder.

It seems the is with R69?

I saw someone mentioned they rolled back their version to R58?

I'm wondering if they rolled back their server version? and ALL their workstations? Or would the rolled back work if we rolled back a workstation only to R58?

What is odd, is I have some PC's working and some have the problem. So the patch has an issue with something on the workstation?

QuickBooks Desktop

L

LouiseG12

QuickBooks Team

We'd like to ensure we're providing the right details to help you resolve your inquiry promptly, danm.

Could you please specify which QuickBooks Desktop version are you using? Any additional details would be helpful for us in providing a tailored solution.

I recommend reaching out to our Live Support team for a deeper review of the issue you're experiencing with the latest patch update in QBDT. This way, they can gather more details about your experience and help resolve the issue as soon as possible.

Here’s how:

Go to the Help menu.
Select QuickBooks Desktop Help/Contact Us.
Enter a short description of your concern.
If you still need help, click Contact Us to connect with a specialist.

Feel free to return to this page if you have further questions or concerns. We’re here to help you promptly.

C

Ck417

When logging in to quick books desktop 2024 I get a message saying a component is missing for PDF files. I am unable to download any updates for a couple of months but they system tells me the updates have been successful.

K

KirbyDad

Control Panel -

Programs and Features -

Turn Windows Features on or off -

Check box next to Microsoft XPS Document Writer and then click OK

G

GVRMetro

We are also experiencing this issue, and the product is unusable for our whole staff. Enterprise 24 R15_69. Clearly was an auto-update as several DLLs in the program files have a timestamp of this morning and no intentional updates were applied. Each computer is touching/locking over 1000 files/folders in the Attach directory constantly. Support has been less than helpful and barely acknowledges the issue, but supposedly, the 'backend team is working on it'.

D

danm1901Author

I talked with support a few hours ago and they mentioned a temp work around was to rename the attach folder to attach.old.

This sounds very odd to me as that folder contains images of invoices that current.

I asked them if it would affect the function of QB and they said no, I don't really believe them?

Anyone else try this crazy temp fix?

C

COREBOT

Yeah seems like you'll end up not being able to open attached bills and not really sure how you'd combine the folder after a fix is in place.

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COREBOT

I'm 100% having the same issue was related the critical fixes. My last end-user to get that patch was working fine then it updated and bam horribly slow.

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lmurphy2003

Our QB Sh!Z the bed last Thursday 7/31 after the R15_71 update. It takes several minutes for the software to even open for use on our 11 PCs. Doesn't even matter if it's just one logged on. Entering a transaction or even switching from one "module" to another (ie, going from Enter Bills to Receive Payments) takes anywhere from 40-90+ seconds. Recording any type of transaction is the same. It is moving slower than a snail in molasses. Entering a customer invoice is taking forever as each line item averages around a minute before it will let you advance to the next line on the invoice. Tried running updates and rebooting on Thursday thinking that would help and got a firewall error code. Had our IT guy come and drop the firewall, got updates but still have the freezing up/slow processing issue. He called QB support and first they told him it was a problem with our network and he told them it was not. THEN they said it was a problem with the "attachment file" and gave him a link for the fix. He ran that Friday night after hours. Saturday morning we tested it and it didn't change anything. We did the QB tool hub, ran repair file, repair network. Nothing. Verify & rebuild data.....still didn't fix. Did a complete uninstall/re-install and that didn't work. So this morning at 9:00AM, he and I called QB tech support and were told it was a GLOBAL ISSUE that they have been aware of since LAST WEEK and are working to fix but had no work around. She wanted to have us do everything we had already done since Friday even though we told her it had already been done and didn't fix anything. When my IT guy asked why would we do all of that again if it didn't work since it was a known problem on THEIR end, she basically said it's what they've been told to tell customers. We are literally DAYS behind because it's taking so long to complete a single transaction and they have no idea when a solution will be available. This is the second MAJOR issue I've had since May with an update that screwed something up. QB needs to go back to the annual upgrade instead of these forced updates to the V24. I've had nothing but problems ever since we upgraded to the 2024. I wish I could roll back to 2023.

FIX YOUR BS AND STOP PUSHING UPDATES OUT WITHOUT THOROUGH BETA TESTING! WE ARE NOT YOUR FREAKING GUINEA PIGS. WE PAY FOR A PRODUCT AND A SERVICE THAT CONSISTENTLY FAILS OR MALFUNCTIONS NOW.

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danm1901Author

Did you see he posts on a temp fix?

Running a windows control panel repair on QB will get the pc running.

You can tell if the user is having a problem from the server, by watching the open files, you'll see the problem pc's trying to open up a bunch of files from the attach folder.

Call support and get on the contact list for a permanent fix. The investigation # is inv-129564

K

KirbyDad

I spent 7 hours testing the network and workstations and trying to resolve the issue. I called Intuit and spent four hours on the phone. They could not resolve the issue. They wanted me to upload the company file for them to investigate. That was not an option as the entire company would be shut down while waiting.

I resolved it by uninstalling QuickBooks Enterprise 24 on the workstations that had updated to R15_69 and reinstalling it. I did NOT run the updates after installing and I unchecked all items in the update options so that the software would not go and update automatically.

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CDC_KTC

I am so glad to have found this forum post. On 7/30/2025 our client that we provide IT support for created a ticket saying "I'm having issues with QuickBooks this morning. Sometimes it will let me pull up a screen that I want and other times it freezes up." When first opening the company file in QB on their desktops, it would take many minutes (10+) for it to fully load and then it was nearly impossible to do anything inside the company file without is locking up. The process in task manager kept saying "not responding." It was the same behavior on both computers, for both QB users.

We spent many hours working on the issue, doing all the normal troubleshooting things (updates windows OS, reinstalled QB enterprise 24, updating QB, running company file through QB tool hub, etc.). The client has 2 users who have QB enterprise 24 and their company file is on a local windows 2019 server that has SSDs. They access the company file through a mapped drive. I mapped the company file in QB using UNC path instead but that didn't help.

We called intuit and worked with them for many hours. They moved the company file (only) from the network share, which is on a dedicated SSD, over to the C drive of the server and then QB was quick for both users. They said the issue was with the drive QB company file was originally on and clsoed the case. But since only the company file was moved and no supporting files or folders, like the attach folder, we needed to continue troubleshooting.

I moved the company file back to the original drive, where the other supporting files/folders are. I got the user rdp-ed into the same server where the company file is and opened the qb file and it took 20 seconds for the file to open all the way and it was much faster. no issues. I renewed port in QB db server manager and ran scan. It repaired network problems. got back into the file while on the server and it was quick still. closed it. got back into QB on her pc and opening the file was again incredibly slow still. QB went into not responding on her pc when trying to close it.

Here were the QB versions through the organization at that point, all seeing the slowness except the server for some reason:

on pc 1 = R15_69

on server = r15_27

on pc2 = r15_69

I updated QB to r15_71 (latest as of last night) on every pc and the server and I got that version too on a computer where QB was not installed previously. On that new computer, I opened the QB company file thats on the server and saw the exact same slowness issues as on the other pcs. While it was opening, it said "not responding" in task manager. This proved to me that version 15_71 still saw the issue.

I created a new 50GB data drive on the server and moved the entire quickbooks folder (attach folder and all) to it. I opened QB on new the test computer and browsed to the UNC path for the company file on the server and opened the QB file but the slowness remained. it took a very long time to open and it said "not responding" while trying to open. So this proved that the network is not the issue nor is the drive the company file is on on the server.

So that got me thinking about what Intuit originally did - they moved just the company file and no other supporting files or folders, including the attach folder. So I moved the attach folder to a different drive and had my client open QuickBooks on her computer where the issue was first seen and QuickBooks only took 20 seconds to load the company file and it was extremely fast. The attach folder is 14 1/2 GB. I never noticed a bunch of files in that attach folder being opened, but it did feel like that when I found this out, that QuickBooks must be trying to cache those or do something with the files in that folder to cause the performance issues. My client needs those attachments in the attach folder because there are PDFs in there that correlate to the billing, etc. Right now that attach folder is on a different drive than the QuickBooks company file so at least they can operate but something needs to be fixed to get this back to how it should be. I'm going to try to get R15_58 and put the attach folder back and test.

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CDC_KTC

I moved the 14.5Gb attach folder back in the same directory where all the QB files & main qb company files are on the server. I uninstalled quickbooks enterprise 2024 (r15_71) on the computer. then downloaded Qb enterprise 2024 from https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Enterprise&edition=&version=24&country=us and after installing, without updating, the version was R15_27. The server still has the full version of Qb enterprise 2024 R15_71. QB DB manager runs on this server. QB R15_27 does NOT have any performance issues, except what is considered "normal" when it comes to quickbooks. So looks like R15_27 works.

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