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M
marketajackson
April 15, 2026
Question

Schedule does not sync

  • April 15, 2026
  • 1 reply
  • 5 views

My laptop will not show me the schedule I just created. It will however show up on my phone app and sometimes ( I really mean sometimes) it will show up on my Ipad. Everything else syncs. I am not seeing the gear (setting) icon next to the printer. Is it in admin settings?

1 reply

S
SheandLQuickBooks Team
QuickBooks Team
April 15, 2026

Hi there, Marketa. To ensure your newly created schedule appears on all devices, let's start by refreshing your browser and clearing your app data.

 

Refreshing your browser forces it to discard outdated information and fetch the latest version of your schedule. After that, please clear the QuickBooks Online data on your iPad to ensure the information syncs correctly. You can do this by navigating to Settings > General > iPad Storage > QuickBooks Online > Offload App.

 

Regarding the missing Gear icon, this option is exclusive to admin users and won't be visible if you're not assigned that role. To access this, I recommend logging in using an account with admin permissions.

 

Don't hesitate to reply if you have other concerns.

M
marketajacksonAuthor
April 20, 2026

This was very helpful. Thank you so much!

We have been with QuickBooks for years but I started having these issues after we switched to a different payroll company. That means new Admin as well. Do you think this will keep happening? Is it something I can ask the Admin to change in their settings? I have to clear the history (offload) on my laptop and Ipad as well in order to sync all 3 devices. My Iphone has no issue at all. How often will this have to be done?

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
April 20, 2026

I'm so glad to hear these steps worked for you, marketajackson.

 

The good news is you won't need to clear your QuickBooks Online (QBO) app data on a regular basis for successful syncing. The app is designed to sync with the web version continuously.

 

You should only clear the app data or use the "Refresh Data" feature if you encounter certain issues like:

 

  • Sync errors: The app shows "Looks like we're having trouble syncing".
  • Data mismatch: Information on your mobile device does not match the QuickBooks web version.
  • Missing entries: New transactions, customers, or invoices added on the web are not appearing in the app.
  • Performance issues: The app is slow, crashing, or displaying 400 bad request errors.

 

If you find yourself needing to clear data daily, it may indicate a deeper issue with your device's connection or a temporary issue within the app itself.

 

Please don't hesitate to drop a comment below if you have any other questions. The Community is always happy to lend a hand.

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