Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
Mayan2025
November 18, 2025
Question

Search Function Issue

  • November 18, 2025
  • 1 reply
  • 3 views

Urgent Assistance Required – Search Function Issue
Hello QB community,
I usually file all my relevant documents under a container number so that I can easily search by container number in the description line and view all related invoices and bills. Since yesterday evening, this search function has stopped working. It’s causing significant disruption to my workflow. Someone noticed it or know how can I have this back?
Thank you for your prompt attention!

1 reply

C
continea
Level 5
November 18, 2025

Hi there, Mayan2025

 

Welcome to the QuickBooks Community!  I understand that you're having challenges utilizing the search box.  No worries. I'm here to provide you with some troubleshooting steps for your browser. Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly, preventing you from searching. 

 

Here are the key shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

If there are no issues with a private browser, please return to your regular browser and clear its cache. From there, use the search bar and let me know if you can get through.

 

If you’ve tried all of these steps and the issue persists, don't hesitate to get in touch with our QuickBooks Online Support team. They can provide a more thorough investigation into your account and help resolve the issue.

 

Don't hesitate to reach out if you still have concerns. I'm always here to help you every step of the way. Take care.

    M
    Mayan2025Author
    November 20, 2025

    Dear Sasha,

    Thanks for your reply and offer to help!

    The issue fixed itself after a day, so I didn’t get a chance to try clearing the cache. I appreciate your suggestion and will keep it in mind if it happens again.

    Thanks again!

      Need QuickBooks guidance?
      Log in to access expert advice and community support instantly.
      Terms & ConditionsAccessibility statement