Staff keeps getting clocked out when they check time on their cell app as they now have access not sure how because I did not want them to have it. How do I remove that?

Thanks for posting your concern here in the Community, Jackie. I appreciate the details provided. I've come to help you find out the reason behind the employees being clocked out issue and provide a resolution to sort this out.

One potential reason for this issue could be related to your company settings. If your company requires GPS to be enabled while employees are clocked in, and an employee turns off location services during their shift, they will automatically be clocked out and prompted to reactivate location services in order to clock back in.

To address this, I suggest reviewing the company settings you’ve implemented and, if necessary, confirming with the affected employees whether they need to keep GPS enabled. If the settings mandate location services to remain active for employees to stay clocked in, they will need to ensure GPS remains turned on to avoid being clocked out unintentionally.

Here's how you can check in your settings:

1. Go to the Company Settings from the left menu.
2. From the Location section, choose Tracking tab.
3. Then, disable the setting by ticking Off.
   
   

From there, the location of your employee will never be tracked and they will remain clocked in.

I've also included this detailed resource about using QuickBooks Time, which might be helpful as you move forward: GPS tracking & geofencing FAQs for employers
 

If you have any additional questions about managing your team, don’t hesitate to reach out. We’re always here to help. Wishing you continued success with your business, Jackie.