TC26 and TC21 Zebra scanner not adding to the cycle count.
TC26 Zebra scanner not adding to the cycle count. The cycle count transfers to the scanner. Scanner acts like it's scanning but nothing is happening. The count does not go change. It seems like there is NO place for the scan to go. I started with a TC21 and it was doing the same thing, thinking it was the scanner not compatible with QB's Enterprise because QB's took it off the list for awhile but since brought it back. I have the TC26 now and it does the same thing, NOTHING!! I downloaded the app from Google Play Store first then deleted it and then downloaded from QB's with the APK, and it is doing the same, NOT adding to the cycle count. Could it be in the DATA WEDGE setting? I haven't changed anything in it yet. I talked to QB's a couple months ago and told me it was Zebra's. Zebra has checked both scanners and they both working correctly. After about two hours back with QB's, finally got it out of them that the APP was messed up and they will be updating. Any help would be much appreciated. I see others are working with the TC21 but can't find anything on the TC26.