The item details section has disappeared from my purchase order page since the new update. It is still on my old purchase orders. Has this happened to anyone else?

Thank you for bringing this to our attention, info. I'd like to give further details on how to make your item details appear in your purchase orders in QBO.

Before we begin, it's important to verify if you've activated your items table on the expense and purchase forms.

You can check by following these steps:
 

1. Navigate to the Gear Icon, and then select Account and Settings.
2. Click on Expenses, and then choose the pencil icon in Bills and Expenses.
3. Tick the box labelled Show Items table on expense and purchase forms.
4. Once done, click Save.

Additionally, if you've confirmed that you already had the item table turned on, you can then proceed to perform the basic troubleshooting steps that my colleague suggested, as these will resolve any cache-related issues affecting your browser's performance.

However, if the problem still persists, I highly suggest contacting our QuickBooks Live Support team. They have the tools and access to further investigate the root cause of your issue ensuring real-time assistance through screen-sharing sessions.
 

 Here's how you can get in touch with them:

1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
2. Select (?) Help in the upper right corner of your screen.
3. Type a question or topic you need to help with, then select Contact a human.

You can read this page to learn about their availability so you can choose a time that suits your schedule: Support Hours.

Moreover, you can check this page if you want to learn how to set up product and service items you buy and sell but don't track as part of your inventory: Set up and track your inventory in QuickBooks Online.

Lastly, you can then read this page to learn how to track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.

We value your commitment to maintaining efficient business operations, info. Please know that you can always revisit this thread if you've further questions with regard to your purchase forms. We're always here to help.