Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
August 21, 2025
Question

The software just by itself switched all of my transactions to personal, and customer service agents won't reply to me. Has anyone else had this happen?

  • August 21, 2025
  • 1 reply
  • 6 views

Every transaction in my account from all bank accounts earlier than june of this year, by the software's own accord, has been switched to personal. Income and expenses both. Literally hundreds of transactions. Has anyone else had this happen, is there any resolve? Customer service agent exited the chat without replying to me and currently in a chat where they aren't replying to me either.

1 reply

QuickBooks Team
August 21, 2025

Accurate transactions are essential in QuickBooks Self-Employed, and we understand how challenging it is to have them altered without your input, Trevor.

 

For help with bank transaction issues, we recommend reaching out to our Live Support team again. Please know that they can review your concern and ensure you'll now receive the necessary assistance.

 

Here's how to contact:

 

  1. In your QuickBooks account, click the Help icon.
  2. Select the Search tab and enter a keyword related to your concern.
  3. Click Contact Us and choose a way to connect with us.

 

Don’t hesitate to get in touch with us if you have more questions. We’re here to help in any way we can.

August 21, 2025

I tried getting in the support chat. The first agent exited the chat without replying to me and the second one I also got no response or activity of any kind. That’s why I asked the question here.