My customer is using QuickBooks Desktop Pro Plus 2022. After “create new company from existing company file” they are unable to access functions even though they are the only user and the user is the admin. They have tried fixing QuickBooks, and have tried using instructions from AI:“Step-by-Step FixesRun as Administrator: Close QuickBooks completely. Right-click your QuickBooks Desktop icon and select Run as administrator. This grants full permission to initialize the new database configuration. [1, 2] Verify Data Integrity: Go to File > Utilities > Verify Data. Let QuickBooks scan the newly created file for any structural errors or data corruption transferred during the copy process. [1] Rebuild Data: If Verify finds errors, go to File > Utilities > Rebuild Data. Follow the prompts to back up and repair the file. [1] Use QuickBooks Tool Hub: Download and open the official QuickBooks Tool Hub, select Program Problems, and run Quick Fix my Program. [1] Check File Permissions: Right-click your new company file (.qbw) folder in Windows, choose Properties > Security, and ensure your Windows user profile has Full control permissions.”None of this is working. I’m not sure what to try next. Any ideas?

I want to clarify which specific functions they cannot access in QuickBooks. If you mean that all functions are inaccessible, try renaming the file in your folders.Here's how:Open the folder where theQBWUSER.inifile is saved:Users[Your user name]AppDataLocalIntuitQuickBooks [year]. If the folder is not visible, you may need to enable the option to view hidden files and folders.Right-click theQBWUSER.ini file and selectRename.Add.oldat the end of the file name (as inQBWUSER.ini.old).Rename theEntitlementDataStore.ecmlfile.Reopen QuickBooks Desktop.For a step-by-step walkthrough, please view the article and follow the suggestion under Solution 3: Fix issues when QuickBooks has stopped working.On the other hand, if the restricted functions are related to online services, this is due to an outdated version of QuickBooks Desktop that is no longer supported.Please use the Reply button if you have any other questions or concerns about QuickBooks.

K

kdrew

New Member

Question

Trouble after "create new company from existing company file"

Forum|Forum|7 hours ago
October 3, 2026
1 reply
3 views

My customer is using QuickBooks Desktop Pro Plus 2022. After “create new company from existing company file” they are unable to access functions even though they are the only user and the user is the admin. They have tried fixing QuickBooks, and have tried using instructions from AI:

“Step-by-Step Fixes

Run as Administrator: Close QuickBooks completely. Right-click your QuickBooks Desktop icon and select Run as administrator. This grants full permission to initialize the new database configuration. [1, 2]
Verify Data Integrity: Go to File > Utilities > Verify Data. Let QuickBooks scan the newly created file for any structural errors or data corruption transferred during the copy process. [1]
Rebuild Data: If Verify finds errors, go to File > Utilities > Rebuild Data. Follow the prompts to back up and repair the file. [1]
Use QuickBooks Tool Hub: Download and open the official QuickBooks Tool Hub, select Program Problems, and run Quick Fix my Program. [1]
Check File Permissions: Right-click your new company file (.qbw) folder in Windows, choose Properties > Security, and ensure your Windows user profile has Full control permissions.”

None of this is working. I’m not sure what to try next. Any ideas?

QuickBooks Desktop

J

JeraldR

QuickBooks Team

I want to clarify which specific functions they cannot access in QuickBooks. If you mean that all functions are inaccessible, try renaming the file in your folders.

Here's how:

Open the folder where the QBWUSER.ini file is saved: Users[Your user name]AppDataLocalIntuitQuickBooks [year]. If the folder is not visible, you may need to enable the option to view hidden files and folders.
Right-click the QBWUSER.ini file and select Rename.
Add .old at the end of the file name (as in QBWUSER.ini.old).
Rename the EntitlementDataStore.ecml file.
Reopen QuickBooks Desktop.

For a step-by-step walkthrough, please view the article and follow the suggestion under Solution 3: Fix issues when QuickBooks has stopped working.

On the other hand, if the restricted functions are related to online services, this is due to an outdated version of QuickBooks Desktop that is no longer supported.

Please use the Reply button if you have any other questions or concerns about QuickBooks.

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