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June 10, 2025
Question

Unable to create company after registering an account

  • June 10, 2025
  • 1 reply
  • 5 views

I have just signed up for QB online, however, I wasn't able to complete the process. I now have an active account which shows "no products available" and so I'm stuck here.

 

Please help with how I can complete the setup of my QB online full with the product

1 reply

QuickBooks Team
June 10, 2025

We'll ensure a seamless setup of your company file in QuickBooks Online (QBO), Andrew.

 

Before we proceed, may I ask where you saw the "no products available" message in QuickBooks Online? Can you provide a screenshot? This will help us identify the specific part of QuickBooks you are referring to and provide you with the most effective solution.

 

To begin, make sure that the credentials you entered are correct so that when you sign in, you are directed to the proper account.

 

Once you have confirmed that your credentials are accurate, you can sign in using this link: Sign in to QuickBooks Online and continue to set up your account.

 

However, if you've verified that your credentials are correct and you still can't see the products, I recommend connecting with our Live support team for real-time assistance and screen-sharing guidance.

 

Here's how:

 

  1. Navigate to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Choose your preferred method of communication to connect with our support.
  5. Follow the on-screen instructions based on your choice.

 

Please note that for QBO Core, our support is available Monday to Friday, from 6 AM to 6 PM PT. Check our support hours to ensure you receive timely assistance.

 

You might also find this article helpful if you want to connect your bank feeds into QBO after you set up: Connect bank and credit card accounts to QuickBooks Online.

 

Keep us posted if you still need further assistance.