Universal Search Bar (Quick Drop Down), Homepage and Technical Support Issues

Hello! My team is experiencing technical issues with 3 things: Universal Search Bar, Homepage and Technical Support Issues. Is anyone else experiencing these issues? 
Universal Search Bar (Quick Drop Down):
1. Does not recognize characters that are pasted in the bar. It either loads infinitely or bring up past searches. Solution only seems to type everything or hit enter every time and waiting for a new screen to load. Increases error rate because wrong document is brought up, manually type all searches and adds time since you have to wait for a page to load with every search.
Homepage:
1. Loads the new look out tutorial everytime even though we have completed it. interrupts workflows because you have to exit out of it each time you are brought to the home screen. 
Technical Support Issues:
1. Doesn't seem like there is a way to bring up technical support issue. Only way is through the chat but I only get general fixes like clear your cache or try using a different browser. Never seems to be a support ticket made and QBO status page say every thing is working when the issue continue to persist
2. No chat history or the ability to return to previous conversations. While talking about issues there is no way to look up past conversations to reference. Also, if you are having a conversation through the chat with an agent and you  have to look something up (common with technical issues) if you accidentally navigate away from the chat it is lost and there is no way to get back to it. You have to start completely over with the bot. This seems to stifle issues getting submitted, escalate and probably resolved. 

Feel like our team can't be the only ones facing this but according to the conversations I have had with the agents, no support ticket transparency and the fact the status page says nothing means there is no way to check this on a users end. 
Thank you!