Vendor

@Sdimarco

Sounds like there are transactions that weren’t linked. For example, a bill payment or credit versus the corresponding bill are, for some reasons, unlinked and show as open/unapplied. Check the vendor’s transaction list report and see the open transaction. To fix this, open Pay Bills > check off the open transaction with the credit/bill payment. 

I’d open the bill itself first and check its payment status and transaction history. Sometimes Pay Bills still sees an open amount even though the vendor balance looks fine because a payment was entered separately instead of being applied to that bill. If that’s the case, edit the payment and link it to the correct bill rather than creating another payment.

The suggestion shared by JPNE-IBR and Robin is correct. To better help you fix your concern you can follow the steps below.
 

1. Go to the Vendors menu and choose Pay Bills.
2. Select the bill connected to the check.
3. Click Set Credits, then go to the Credits tab.
4. Put a check on the credit. Change the amount as needed.
5. Click Done. Then click Pay Selected Bills to clear it completely.
    

If you have any other questions, feel free to let us know. We’re here to help.