You can let your client know that they will only receive an email from QuickBooks when you send sales form transactions to them, @CLMaguire. For QuickBooks users, this email also sends alerts for approval, user ID, and password reset info through Intuit's secure network. To ensure your client receives the emails, ask them to unblock and add the service email address to their safe sender or allow list in their email account. They can follow the steps in one of these articles based on their email provider: AOL Mail: Manage spam and privacy in AOL MailApple Mail (Mac): Block or unblock senders in Mail on MacXfinity Email: Add Email Addresses to Your Email Safe List in Xfinity EmailGmail: Gmail marks valid email messages as spamMicrosoft Outlook: Safe Senders in Outlook.comMozilla Firefox: Add, Manage, and share contactsYahoo Mail: Manage spam and mailing lists in Yahoo Mail For more details on how to manage necessary emails from QuickBooks Online, check out this resource: Receive important email messages from Intuit. You can reach us again if you have additional questions related to QBO. We’re here to help in any way we can.

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CLMaguire

Question

We have a City government as a client and they are blocking all emails from quickbooks@notification.intuit.com. They said "because it is known for SPAM. Need help!!

Forum|Forum|11 months ago
July 24, 2025
1 reply
2 views

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QuickBooks Online

KayePe

QuickBooks Team

You can let your client know that they will only receive an email from QuickBooks when you send sales form transactions to them, @CLMaguire.

For QuickBooks users, this email also sends alerts for approval, user ID, and password reset info through Intuit's secure network. To ensure your client receives the emails, ask them to unblock and add the service email address to their safe sender or allow list in their email account. They can follow the steps in one of these articles based on their email provider:

AOL Mail: Manage spam and privacy in AOL Mail
Apple Mail (Mac): Block or unblock senders in Mail on Mac
Xfinity Email: Add Email Addresses to Your Email Safe List in Xfinity Email
Gmail: Gmail marks valid email messages as spam
Microsoft Outlook: Safe Senders in Outlook.com
Mozilla Firefox: Add, Manage, and share contacts
Yahoo Mail: Manage spam and mailing lists in Yahoo Mail

For more details on how to manage necessary emails from QuickBooks Online, check out this resource: Receive important email messages from Intuit.

You can reach us again if you have additional questions related to QBO. We’re here to help in any way we can.

PhiJacksonPPI

Nope! This answer completely misses the issues. Anyone can setup a Quickbooks account and send fake invoices and make them look like they are coming from any email address they want which is why 100% of my invoices being sent to customers are being blocked. As an IT guy myself I can tell you that no IT guy is going to whitelist emails coming from Quickbooks because this is a major problem.

get your act together Quickbooks and let us relay emails through our own validated email addresses and domains

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