Went to create a new invoice and all of my pre-defined "Product or Service" list is gone.

We prioritize your experience by ensuring you create an invoice in the Products and Services section of your QuickBooks account, @sales305. Let me assist you in resolving your concern.

Sometimes, browser-related problems can affect QuickBooks' performance. To isolate the issue, try accessing your account in a different browser or using private browsing mode:

• Google Chrome: Press Ctrl + Shift + N
• Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N
• Edge: Press Ctrl + Shift + N

If everything works fine in private mode, you should clear your browser's cache and history. Alternatively, switching to a different supported browser can also help.

Additionally, you can read through these articles to learn more about managing your customer's payments: Categorize transactions in QuickBooks Self-Employed.

Feel free to leave a reply in this thread or post directly on the Community page if you have any additional concerns about creating and managing invoices in QuickBooks Self-Employed. We're always here to provide further assistance when needed.