What is the link to chat with an expert on Workforce?

I can see that your employee is having trouble logging into his Workforce app, Jessica. Your employee may be experiencing cache issues on his end. Let me provide you with the steps in troubleshooting the app.

Cache-related issues can sometimes cause QuickBooks Online (QBO) to load incorrectly, preventing users from logging into their accounts. Let's start by accessing QuickBooks Online using incognito mode or a private window.

Here are the shortcut keys to go private mode in a browser:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If this works, you can proceed to clear your browser's cache and cookies, as well as any temporary files that may be causing the issue. Alternatively, consider using a different supported browser to ensure optimal performance with QBO.

If your employee is still unable to log in after these troubleshooting steps, you can reinvite them to ensure their information is correctly connected to QuickBooks Workforce.

Here’s how to do that:

1. Go to Payroll, then Employees.
2. Select your employee.
3. Next to Pay and tax docs, select Send reminder.
4. Verify the email address, then select Send reminder. The employee will receive a new invitation.

If issues persist, please feel free to reach out to our QuickBooks support team. They can review your account and recommend the best resolution for your employee’s login issue.

Furthermore, you can refer to our article on resending invitations to different email addresses for accessing pay stubs.

Additionally, once you've invited your employees, you can also view and print their W-2 forms and other relevant documents.

I appreciate your attention to this matter, Jessi. If you have any further questions or need additional assistance, don’t hesitate to reach out. I'm here to support you and ensure a smooth experience for you and your team.

Hello there, Nicole. I'll provide the steps you need to follow to locate your W-2 form and present two scenarios to ensure we're on the same page.

If you're an employer seeking to obtain physical copies of W-2 forms through QuickBooks Online, here's how you can retrieve them efficiently:

1. Navigate to Taxes menu, then choose Payroll Tax.
2. Go to the Filings section and Resources area, then select W-2s.
3. Please review the list of employees who have requested printed copies of their W-2 forms.
4. If your automated tax and form settings are off, check your Form W-2 print settings and choose the option to change the paper type if needed.
5. Click on View or Manage next to the appropriate copy to access the specific W-2 form you need.
6. Choose View and Print.
7. Click the Print icon on the Adobe Reader toolbar, then hit Print.
    

If you're an employee and your employer invites you to QuickBooks Workforce, you can create an account to view and print your W-2 forms through the program.

Here are the steps to follow:

1. Log in to QuickBooks Workforce, then head to Documents.
2. Choose either W-2s or Shared Documents.
3. Locate and select the W-2 form you wish to view or download, and then print it as needed.

For more information, see this article: View and print your W-2s and other documents in QuickBooks Workforce.

Furthermore, you can Explore QuickBooks Payroll to help you streamline your payroll process, ensuring accuracy and efficiency. From setting up employee information to preparing tax forms, our experts cover everything you need to know to optimize your payroll management.

Moreover, you can create a payroll summary report for future reference. It will provide detailed information on your employee's wages, taxes, deductions, and contributions. If you're a worker, you can update and manage your personal information through QuickBooks Workforce to keep your details up-to-date. 

Following the detailed steps above, you can obtain and locate your W-2 form smoothly, ensuring you have access to your necessary tax documents. If any questions arise, you can comment below. I'm one post away, Nicole.