When an Order is created in WooCommerce, create a Sale in QuickBooks Online” is unchecked. When I check it and configure settings, it won’t let me save.

Hello everyone,

I’m having an issue with the WooCommerce integration and QuickBooks Online.

When an order is created in WooCommerce, the option “Create a Sale in QuickBooks Online” is unchecked. Even after checking this option and configuring all required settings, QuickBooks does not allow me to save the changes. There is no error message; the settings simply won’t save.

Details:

• QuickBooks version: QuickBooks Online

• Integration: WooCommerce → QuickBooks Online

• Issue: Settings cannot be saved after enabling “Create a Sale in QuickBooks Online”

What I’ve tried:

• Rechecking and reconfiguring the settings

• Refreshing the page

• Confirming account permissions

Update from QuickBooks Support:
I raised the issue with support last week and received the following unacceptable update:

"We're sorry for any delays. As of the moment, we don't have an ETA. But I assure you, once we have an update, we will notify you as soon as possible. We appreciate your patience."

Has anyone experienced this issue or found a workaround in the meantime? Any guidance would be greatly appreciated.

Thank you!