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T
tracy-peterson
October 15, 2025
Question

When creating an invoice, products and services do not populate in the dropdown, so I cannot create a new invoice nor can I create a new estimate. What is going on?

  • October 15, 2025
  • 1 reply
  • 7 views

I created a new invoice, started typing the product as normal, no typeahead, no dropdown. Just a plain text entry block. I can't make an invoice or estimate.

1 reply

E
Erika_KQuickBooks Team
QuickBooks Team
October 15, 2025

Hello, Tracy.

 

When products and services are active, you can select them when creating invoices or other transactions. Since they aren't displaying, let's begin with basic troubleshooting to check if the issue is browser-related.

 

Start by logging out and back into QuickBooks. Next, refresh the page to see if the products and services are now populating.

 

If the issue persists, clear your browser's cache to resolve any system errors. Then, ensure to use a supported and updated browser for optimal QuickBooks performance.

 

For follow-up questions, comment below.

J
JaneDave_IQuickBooks Team
QuickBooks Team
October 16, 2025

Hi, Tracy.

 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

 

Please let us know if everything is now working as expected or if you're still experiencing any problems.

 

We'll be glad to assist further if needed.

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