When I create an invoice it is being automatically marked as PAID/DEPOSITED with a $0 balance due. How do I correct this?

Hi there, Shannon. You can correct the balance by deleting the linked payment under the Invoices tab within the Sales & get paid section. 

First, locate and open the affected invoice, click the 1 payment made link in the top right, and select the Date to open the payment screen. From there, click More at the bottom and select Delete, which will restore the invoice's original balance.

Since you mentioned that your invoice was automatically paid, this happens when the Automatically apply credits feature is enabled, causing QuickBooks Online (QBO) to immediately apply any existing customer credits or overpayments to new invoices.

To stop this from happening to future invoices:

1. Navigate to the Gear icon and select Account and settings.
2. On the Advanced tab, click the Edit icon in the Automation section, and toggle the Automatically apply credits feature to Off.
3. Once finished, click Save and then Done.

If you have additional questions, you can leave a comment below.