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August 19, 2025
Question

When setting up sales tax I get an error that it wasn't set up then select filing monthly then nothing comes up.

  • August 19, 2025
  • 1 reply
  • 3 views

I'm trying to set up sales tax portion of sales tax and cannot access anything to upload returns

1 reply

QuickBooks Team
August 19, 2025

Missing options or unresponsive buttons are often caused by an unstable internet connection or browser settings, PixelKraze.

 

To resolve this, let's ensure you have a stable internet connection. Next, log out of your QuickBooks Online account and log back in to refresh the connection between your account and the servers. Once you're reconnected, you can proceed with setting up your sales tax again.

 

If the issue persists and you continue to experience unresponsive behavior, you can refer to this troubleshooting guide based on your browser: Why doesn't anything happen when I select a button or link?
 

We're here to help if you encounter further errors or need additional assistance.