Why am I unable to access my customers?

Let's go through some troubleshooting steps to help you access the Customer page in QuickBooks Online (QBO) without encountering an error message, accounting80108.

To begin with, let's determine whether the issue is caused by the browser you are using. It's possible that browser cache is causing issues that affect your ability to manage QuickBooks-related tasks such as accessing the Customer page. You may try accessing your QuickBooks account via an incognito or private browser. We can use these shortcut keys for quick access:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, go to Sales on the left menu and choose Customers. 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The collection of data over time can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.

For more tips on personalizing your sales forms, check out these articles: 

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Add, customize, or remove logos on sales forms

Lastly, consider using our QuickBooks Live Expert Assisted service, which provides personalized guidance to help you stay organized and efficiently manage your business finances.

We are one post away if you have any other questions about managing your customers or any QuickBooks-related concerns. You have a good one.