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April 15, 2026
Question

Why arent my emailed estimates being sent? I tried sending them to my email as well, and they aren't going through anymore

  • April 15, 2026
  • 1 reply
  • 8 views
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1 reply

JenoP
QuickBooks Team
April 16, 2026

Hi there, nickmorrisonelectric. There are a few common technical triggers that can keep your sales forms from landing in the customer's inbox.

 

Sending yourself a test is also the perfect way to start troubleshooting. Because you aren't receiving them either, you can refresh your email connection or adjust a few settings in your account to ensure smooth delivery.

 

First, reset your email address in your account settings. Here's how:

 

  1. Go to the Gear or Settings icon and choose Account and settings.
  2. Proceed to the Company section, then scroll-down and click Edit ✎ in the Customer Contact info field.
  3. Clear the Company email field and enter the desired address as is, even if it appears correct.
  4. Select Save, then click Done.

 

 

After that, send another estimate to yourself to test it out.

  

Additional troubleshooting steps are also provided in this article: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

 

The Community is always here if you need anything else.