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M
morphocarpentry
September 21, 2025
Question

Why can I not find receipts after receipt snap?

  • September 21, 2025
  • 1 reply
  • 4 views

I snapped receipts in the app and even hours later, they do not appear in the online QBO or app. I uninstalled the app and reinstalled. I logged out of QBO and shit down PC. Retried and still the same outcome. Please help.

1 reply

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
September 21, 2025

I appreciate all your efforts in addressing this issue, and I understand how challenging it can be, @morphocarpentry. I recommend directly contacting our Live Support team to further check why you’re unable to find the receipts after uploading/snapping them. They can also guide you through the next steps in resolving the issue.


Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

Our live support team is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT.

 

We'll be around to help you if you have any other concerns.

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