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BeerAndDonutz
September 6, 2024
Solved

Why does QuickBooks Online show a blank page with "DNS_PROBE_FINISHED_NXDOMAIN" for app.qbo.intuit.com after I sign in, and how do I fix it?

  • September 6, 2024
  • 10 replies
  • 182 views

Loging into https://qbo.intuit.com/ ,https://accounts.intuit.com/, and even through https://quickbooks.com fails, although I can login to this community and account management with no problem.  I'm able to enter my username and password, receive a text with validation code, enter the code, then the browser window shows a blank page with:

"Hmmm… can't reach this page"

"Check if there is a typo in app.qbo.intuit.com" and "DNS_PROBE_FINISHED_NXDOMAIN". 

 

I haven't been able to login to my online payroll account in a month as I first though their website was down. It's worked for me for years, then suddenly last month after Intuit updated their website, I can no longer login.  I've worked with support 4 times on the phone and even chat with no joy.  I've cleared cache, etc..., installed a new browser (Chrome), installed all Windows updates, rebooted, connected to networks in 3 different states, same issue every time.  Windows 10 with the latest Edge and Chrome browsers.

 

I'm hopeful someone from this community can shed light on this so I can once again access my online payroll data.

      Best answer by sofiamdc-2341

      That error is a DNS problem, not a password one: "DNS_PROBE_FINISHED_NXDOMAIN" means your device or network can't resolve the app.qbo.intuit.com address, which is exactly why sign-in works but the app page comes up blank. Because several people across different networks are seeing it after an Intuit update, it's worth both ruling out anything local and checking whether it's a wider issue.

       

      First, rule out the browser (official steps)

      1. Try an incognito or private window, and a different supported browser (Chrome, Firefox, Safari, or Edge).
      2. If the app loads there, the culprit is in your regular browser: clear its cache, and if that alone doesn't help, clear only your Intuit-specific cookies (clearing all cookies will sign you out of everything). QuickBooks documents both the browser basics and the exact per-browser steps here: Troubleshooting browser problems in QuickBooks Online  
      3. Confirm you're on a supported, current browser version: System requirements for QuickBooks Online.

       

      Then address the DNS side (general networking guidance)

      1. Try a completely different network, such as your phone's mobile hotspot. If it works there, the issue is with your original network's DNS or your internet provider.
      2. Flush your device's DNS cache, then reopen the browser.
      3. If you're comfortable doing so (or with help from an IT person), try a different DNS resolver on your device or router, then retry.

      These are standard networking steps rather than QuickBooks settings, so check with your IT support if any are unfamiliar.

       

      Check whether it's a wider issue, and get it logged

      Since this started after an Intuit update and is hitting multiple users, check the QuickBooks status page to confirm whether a service is temporarily unavailable, and select Subscribe to updates so you're notified when it's resolved: Check QuickBooks service status. It's also worth contacting support so they can confirm whether it's a known regional issue and add your account to it: Contact QuickBooks support. If you reach a wall on chat or phone, it's reasonable to ask them to escalate, especially since it's also blocking your payroll access.

       

      If the mobile-hotspot test does let you in, tell us and we can focus on your network's DNS; if it fails everywhere, that points to Intuit's side and support is the fastest route.

       

      10 replies

      B
      BeerAndDonutzAuthor
      September 6, 2024

      ...forgot to mention... I've tried incognito and private browsing mode in both browsers, and I've recovered my intuit account with support all to no avail.

      Clark_B
      Clark_BQuickBooks Team
      QuickBooks Team
      September 6, 2024

      I appreciate all your efforts in dealing with this, @BeerAndDonutz. I know how precious time is for you and the relevance of accessing your payroll account.

       

      It appears that you've contacted our support before, but the problem persists. While I would like to assist you with accessing your online payroll account, we're unable to check your account here in the Community space for security reasons.

       

      To assist you further, I'd still advise getting in touch with our support staff once again to follow up on your case and investigate the problem further. Follow the steps below to reach them:

       

      1. Sign in to your QuickBooks Online company.
      2. Go to Help.
      3. Select the Search tab, then choose Contact Us.
      4. Type in your issue or concern in the field.
      5. Hit Continue.
      6. Click the Chat or Callback option.

       

      For reference, check this article: QuickBooks Online Support.

       

      For future reference, you can check this article to help you manage your Intuit account: Manage your Intuit Account online.

       

      Please inform me of any developments, @BeerAndDonutz. If you have questions, feedback, or concerns about accessing your account, feel free to reach out to the Community. I'm here to help.

      B
      BeerAndDonutzAuthor
      September 6, 2024

      Thank you for your response Clark; unfortunately, according to the link you provided in order to get to the Help menu I have to login, which I'm unable to do.  I'll just call the support number and go through this all over again.

        M
        Mark E Mark
        June 24, 2025

        We (based in UK) are experiencing the exact same problem. Doesn't matter which machine, which network, which browser, getting logged out every day multiple times with the same message. We've been using Quickbooks for many years but not for much longer if this isn't fixed....

        Hmmm… can't reach this page

        Check if there is a typo in qbo.intuit.com.

        DNS_PROBE_FINISHED_NXDOMAIN
        Morgan_B
        Morgan_BQuickBooks Team
        QuickBooks Team
        June 24, 2025

        Thanks for joining this thread, Mark E Mark.

         

        I want to make sure you're able to get logged in and can stay logged in to your QuickBooks Online account.

         

        You may have done so already, but if not, a great place to start troubleshooting is to clear the browser cache just to rule that out. This can be done in just a few steps. Here's how in Chrome for example:

         

        1. At the top right, click More (three vertical dots).
        2. Click More tools and then Clear browsing data.
        3. At the top, choose a time range. To delete everything, select All time.
        4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
        5. Click Clear data.
         

        The following article provides similar steps for other browsers: Clear cache and cookies to fix issues when using QuickBooks Online

         

        If the issue persists I recommend contacting the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at what could be causing this problem. They'll also be able to get this escalated for you if need be. The following link provides the steps to get in touch with the team: QuickBooks Online Support

         

        Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.

        sofiamdc-2341
        sofiamdc-2341Community Manager
        Community Manager
        August 6, 2026

        Why does QuickBooks Online show a blank page with "DNS_PROBE_FINISHED_NXDOMAIN" for app.qbo.intuit.com after I sign in, and how do I fix it?

         

        That error is a DNS problem, not a password one: "DNS_PROBE_FINISHED_NXDOMAIN" means your device or network can't resolve the app.qbo.intuit.com address, which is exactly why sign-in works but the app page comes up blank. Because several people across different networks are seeing it after an Intuit update, it's worth both ruling out anything local and checking whether it's a wider issue.

         

        First, rule out the browser (official steps)

        1. Try an incognito or private window, and a different supported browser (Chrome, Firefox, Safari, or Edge).
        2. If the app loads there, the culprit is in your regular browser: clear its cache, and if that alone doesn't help, clear only your Intuit-specific cookies (clearing all cookies will sign you out of everything). QuickBooks documents both the browser basics and the exact per-browser steps here: Troubleshooting browser problems in QuickBooks Online  
        3. Confirm you're on a supported, current browser version: System requirements for QuickBooks Online.

         

        Then address the DNS side (general networking guidance)

        1. Try a completely different network, such as your phone's mobile hotspot. If it works there, the issue is with your original network's DNS or your internet provider.
        2. Flush your device's DNS cache, then reopen the browser.
        3. If you're comfortable doing so (or with help from an IT person), try a different DNS resolver on your device or router, then retry.

        These are standard networking steps rather than QuickBooks settings, so check with your IT support if any are unfamiliar.

         

        Check whether it's a wider issue, and get it logged

        Since this started after an Intuit update and is hitting multiple users, check the QuickBooks status page to confirm whether a service is temporarily unavailable, and select Subscribe to updates so you're notified when it's resolved: Check QuickBooks service status. It's also worth contacting support so they can confirm whether it's a known regional issue and add your account to it: Contact QuickBooks support. If you reach a wall on chat or phone, it's reasonable to ask them to escalate, especially since it's also blocking your payroll access.

         

        If the mobile-hotspot test does let you in, tell us and we can focus on your network's DNS; if it fails everywhere, that points to Intuit's side and support is the fastest route.

         

        sofiamdc-2341
        sofiamdc-2341Community ManagerAnswer
        Community Manager
        August 6, 2026

        That error is a DNS problem, not a password one: "DNS_PROBE_FINISHED_NXDOMAIN" means your device or network can't resolve the app.qbo.intuit.com address, which is exactly why sign-in works but the app page comes up blank. Because several people across different networks are seeing it after an Intuit update, it's worth both ruling out anything local and checking whether it's a wider issue.

         

        First, rule out the browser (official steps)

        1. Try an incognito or private window, and a different supported browser (Chrome, Firefox, Safari, or Edge).
        2. If the app loads there, the culprit is in your regular browser: clear its cache, and if that alone doesn't help, clear only your Intuit-specific cookies (clearing all cookies will sign you out of everything). QuickBooks documents both the browser basics and the exact per-browser steps here: Troubleshooting browser problems in QuickBooks Online  
        3. Confirm you're on a supported, current browser version: System requirements for QuickBooks Online.

         

        Then address the DNS side (general networking guidance)

        1. Try a completely different network, such as your phone's mobile hotspot. If it works there, the issue is with your original network's DNS or your internet provider.
        2. Flush your device's DNS cache, then reopen the browser.
        3. If you're comfortable doing so (or with help from an IT person), try a different DNS resolver on your device or router, then retry.

        These are standard networking steps rather than QuickBooks settings, so check with your IT support if any are unfamiliar.

         

        Check whether it's a wider issue, and get it logged

        Since this started after an Intuit update and is hitting multiple users, check the QuickBooks status page to confirm whether a service is temporarily unavailable, and select Subscribe to updates so you're notified when it's resolved: Check QuickBooks service status. It's also worth contacting support so they can confirm whether it's a known regional issue and add your account to it: Contact QuickBooks support. If you reach a wall on chat or phone, it's reasonable to ask them to escalate, especially since it's also blocking your payroll access.

         

        If the mobile-hotspot test does let you in, tell us and we can focus on your network's DNS; if it fails everywhere, that points to Intuit's side and support is the fastest route.

         

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