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May 29, 2025
Solved

Why does QuickBooks Online show reports in Modern View instead of Classic View, and can I switch back?

  • May 29, 2025
  • 6 replies
  • 75 views

When creating a report it defaults to the modern layout. Then when you switch the layout to Classic View. It does not stay in the Classic view. Once to the Classic View and you want to for example open an expense account that report opens back up in the Modern view. This is frustrating as the Modern reporting is not what I want to view the report in. Is there a way to make the Classic report the permanent default layout?

Best answer by cody_a

QuickBooks Online has fully moved all reports to Modern View, so there's no setting to make Classic View the default, or to switch back to it. The good news is that your data and any reports you'd already customized or saved came along automatically. Nothing was lost, and you don't need to do anything on your end.

Why QuickBooks Online made the switch

Classic reports had been part of QuickBooks for years, but as your business grows, your reporting tools need to grow with you. Modern View runs on a new foundation that lets QuickBooks add features faster, handle larger amounts of data without slowing things down, and surface clearer insights right where you need them, like dashboard KPIs.

What stays the same

Modern View shows the same information you're used to, with all the tools you already rely on:

  • Reporting periods
  • Filters
  • Accounting methods
  • Display options
  • Comparisons
  • The option to show or hide active or non-zero-value rows and columns

Modern View Upgrades

  • Add almost any attribute as a column
  • Group and pivot data for deeper analysis
  • View built-in charts alongside numerical data
  • Customize displays with banded rows, color coding, and flexible gridlines
  • Export to Excel with active formulas for calculated rows and columns

Recent Feedback-Driven Updates

  • Standard accounting order (assets, liabilities, equity, income, expenses) for General Ledger and Trial Balance
  • Inactive and zero-balance accounts hidden by default
  • Batch processing for filters, columns, and groupings
  • Correct sorting when grouping by attributes like customer or account
  • Automated report updates after editing drill-down transactions
  • Full-page scrolling and Ctrl+F / Command+F search capability
  • Persistent customization and drill-down settings across page reloads

 

Check out these helpful articles for more: 

 

Running into a report that behaves differently than you expect in Modern View? Share the details below and I'll help you sort it out.

6 replies

Level 3
May 29, 2025

Basically you can't.  With QB, what you see, is what you get.  They don't care what we all want.  

 

May 29, 2025

@jessica142 funny you should ask this! If you go to the Accounts and Reports message board, you will be able to see that this same question has been asked time and time and time again all the back to 2023! Back when Quickbooks was still "testing" the modern view, the overwhelming response from users like you was "We hate this, please don't implement these changes and let us continue to default to the Classic View which has worked just fine."

 

You can also see Quickbooks' response back then which was "We don't appreciate your feedback and therefore will be moving forward with removing all the features that you're used to and replacing them with changes that no one asked for and no one likes!"

 

So, here you are. My advice is to migrate to another accounting system as soon as possible that actually listens to users.

Bryan_M
QuickBooks Team
May 29, 2025

You can continue using the Switch to Classic View button to display this kind of format. However, making it as a default in all of your reports isn't possible. Moreover, please know that this feature will soon be sunset and will be updated into Modern View permanently.

 

In addition, the update accompanies a better performance, more templates, and customization control over what data can be pulled and how to format it. For detailed information, you can read this article: Customize your reports with a modern view.

 

Additionally, consider checking this article if you want to save the modifications of a particular report: Save a customized report.

 

I'm always here to provide you with relevant information about the changes and recent updates of our system especially in reports. Just leave a question below.

BigRedConsulting
Level 15
May 29, 2025

@Bryan_M 

RE: When generating a report, we have different preferences for the way it should be presented that's convenient on our end, @jessica142.

 

Right. User's do, but QuickBooks Online doesn't. That's the complaint!

 

RE: That's why, I understand why you less like the Modern View report display.

 

That's why you understand? Really? Or is it because Intuit has been inundated by complaints that the new reports are terrible?

 

RE: You can continue using the Switch to Classic View button to use this display in the reports. 

 

Why would you suggest that when it is exactly the complaint? Did you even read the complaint? I suspect not.

 

RE: However, please know that this feature will soon be sunset and will be updated into Modern View permanently. 

 

So, to summarize: Customers like the classic view.  They do not like the modern view.  So, Intuit will remove the classic view.  Got it.

 

RE: Moreover, the update accompanies a better performance, more templates, and customization control over what data can be pulled and how to format it, 

 

Moreover, touting the supposed benefits of the new reports does not address the initial concern. It's just corporate-speak that no one asked for, presumably to paper over how terrible and limiting the modern reports actually are.

 

RE: Additionally, consider checking this article if you want to save the modifications of a particular report:

 

Additionally, no one asked. And it has nothing to do with modern reports.

 

RE: I'm always here to provide you with relevant information about the changes and recent updates of our system especially in reports

 

Based on experience, I doubt that.

cody_a
cody_aCommunity ManagerAnswer
Community Manager
August 19, 2026

QuickBooks Online has fully moved all reports to Modern View, so there's no setting to make Classic View the default, or to switch back to it. The good news is that your data and any reports you'd already customized or saved came along automatically. Nothing was lost, and you don't need to do anything on your end.

Why QuickBooks Online made the switch

Classic reports had been part of QuickBooks for years, but as your business grows, your reporting tools need to grow with you. Modern View runs on a new foundation that lets QuickBooks add features faster, handle larger amounts of data without slowing things down, and surface clearer insights right where you need them, like dashboard KPIs.

What stays the same

Modern View shows the same information you're used to, with all the tools you already rely on:

  • Reporting periods
  • Filters
  • Accounting methods
  • Display options
  • Comparisons
  • The option to show or hide active or non-zero-value rows and columns

Modern View Upgrades

  • Add almost any attribute as a column
  • Group and pivot data for deeper analysis
  • View built-in charts alongside numerical data
  • Customize displays with banded rows, color coding, and flexible gridlines
  • Export to Excel with active formulas for calculated rows and columns

Recent Feedback-Driven Updates

  • Standard accounting order (assets, liabilities, equity, income, expenses) for General Ledger and Trial Balance
  • Inactive and zero-balance accounts hidden by default
  • Batch processing for filters, columns, and groupings
  • Correct sorting when grouping by attributes like customer or account
  • Automated report updates after editing drill-down transactions
  • Full-page scrolling and Ctrl+F / Command+F search capability
  • Persistent customization and drill-down settings across page reloads

 

Check out these helpful articles for more: 

 

Running into a report that behaves differently than you expect in Modern View? Share the details below and I'll help you sort it out.