Solved

Why does the QuickBooks Online app crash when opening attachments on iPhone, and how do I fix it?

Forum|Forum|2 years ago
February 24, 2024
24 replies
50 views

QuickBooks Accounting iOS app crashes when opening expense PDF attachments. I have uninstalled and reinstalled the app with no effect. Crashing started about 1 month ago.

QuickBooks Online

Best answer by cody_a

When the app crashes right as you tap into an expense PDF attachment on your iPhone, it's almost always tied to the app version, your iOS version, or some corrupted app data getting in the way. Here's the order of steps that clears it up for most people:

Switch between Wi-Fi and mobile data, then try opening the attachment again. A spotty connection can look like a crash.
Close the QuickBooks app completely (not just minimize it) and reopen it.
Restart your iPhone.
Open the App Store and check for a QuickBooks update. Install it if one's available.
Check for an iOS update in Settings > General > Software Update and install the latest version.
If you're still stuck, uninstall the QuickBooks app and reinstall it from the App Store.

If you've already uninstalled and reinstalled without any luck, it's worth going back and checking specifically for an app update and an iOS update. A lot of crashes tied to opening attachments come down to an app build and iOS version that aren't quite in sync, even when everything looks current at a glance.

While you're working through this, you can still get to your expense PDF attachments by signing in to QuickBooks Online from a mobile browser instead of the app. It's not as convenient, but it'll keep you moving in the meantime.

Check out this article for more: Fix common issues in the QuickBooks mobile app

Still crashing after all that? Let us know what iPhone model and iOS version you're on and we'll dig further.

I

IrishNinoJ

I appreciate what you've done on your end, Borges. Since the issue persists, let me redirect you to our support team.

Here's how:

Log in to your QuickBooks Online company.
Select Help (?).
Click Contact Us and choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

In the meantime, you can access your expense PDF attachments by opening your QuickBooks Online account through a mobile browser.

Furthermore, I added this article for you to have a guide on which QuickBooks Online features are supported on mobile devices: Compare mobile app features.

If you have further concerns about opening your expense PDF attachments, feel free to come back here in the Community. We're here to assist you 24/7.

B

borgesdairy@outlAuthor

I have called in twice already. The first time I was told Intuit no longer supports the app (even though I get regular updates). The second time I was told all I could do was uninstall and reinstall the app. I think I need QuickBooks Accounting app support as the QuickBooks Online support folks don’t know about the app.

L

LouiseG12

QuickBooks Team

I can see that you already did everything you could to fix the issue, borges.

Please know that we don't have a support team specific for the QuickBooks Accounting app only. Instead, you can reach out to our QBO support once more for further checking and help.

In addition, feel free to read this article for guidance which apps are supported by Intuit: Apps that work with QuickBooks Online.

I'm still with you if you have any other concerns about QuickBooks Online or the app. I'll respond as soon as possible.

M

MINIMA

I have the same issue. What a shame! It’s been ongoing for couple of months now. We are paying for a service that cannot deliver.

JoesemM

QuickBooks Team

I'm sorry for any inconvenience this may have caused, @MINIMA. I completely understand how frustrating this must be for you.

To assist you with getting this resolved as quickly as possible, I recommend reaching out to our Customer Support Team. They can also prioritize this issue and create an investigation to get it resolved quickly. You may follow the steps shared by my colleagues on how to reach them or click this link: QuickBooks Online Support.

For now, I suggest that you access your account through a web browser and view your expense PDF attachments from there. I'll share these links that will help you manage your expenses and attachments:

Also, you may open this article on how you can manage your payables in QuickBooks: Learn the difference between bills, checks, and expenses in QuickBooks Online.

Feel free to leave a comment below if you have any concerns regarding attaching PDFs to your expenses or anything else related to QuickBooks Online. I'm always here to provide additional assistance.

B

borgesdairy@outlAuthor

The QuickBooks Accounting App version 24.03.3 opens PDFs just fine on an iPhone X. The same app version on the iPhone 15 Pro crashes when attempting to open PDFs. Hopefully that helps the support team figure this out.

A

anodecathode

The Quickbooks app is crashing every time I open it. I’ve tried all of the troubleshooting steps.. Nothing is working. I’m about to cancel my subscription and go with Freshbooks. QB is a nightmare.

cody_a

Answer

Community Manager

When the app crashes right as you tap into an expense PDF attachment on your iPhone, it's almost always tied to the app version, your iOS version, or some corrupted app data getting in the way. Here's the order of steps that clears it up for most people:

Switch between Wi-Fi and mobile data, then try opening the attachment again. A spotty connection can look like a crash.
Close the QuickBooks app completely (not just minimize it) and reopen it.
Restart your iPhone.
Open the App Store and check for a QuickBooks update. Install it if one's available.
Check for an iOS update in Settings > General > Software Update and install the latest version.
If you're still stuck, uninstall the QuickBooks app and reinstall it from the App Store.

If you've already uninstalled and reinstalled without any luck, it's worth going back and checking specifically for an app update and an iOS update. A lot of crashes tied to opening attachments come down to an app build and iOS version that aren't quite in sync, even when everything looks current at a glance.

While you're working through this, you can still get to your expense PDF attachments by signing in to QuickBooks Online from a mobile browser instead of the app. It's not as convenient, but it'll keep you moving in the meantime.

Check out this article for more: Fix common issues in the QuickBooks mobile app

Still crashing after all that? Let us know what iPhone model and iOS version you're on and we'll dig further.

Sign up

Login with SSO

Let's get you signed in

Login with SSO